Associate - Account Management

Sutherland Global ·jobs.sutherlandglobal.com

Location Mumbai, MH, India, //MH, India
Type Full time
Level Junior
Source Shazamme
Technology Full-time
Apply direct

Company Description:

Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.

We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.

Job Description:

- Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals

Qualifications:

College Undergraduate 

Additional Information:

What can you expect from us?

  • Very good earning opportunities

  • Attractive benefits package (health insurance and additional transportation allowance)

  • Recognition and incentive programs

  • Intensive training based on leading global standards to ensure high-quality customer service

  • Professional development opportunities


     

    Work Experience

    At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company

    At least 6 months experience in Sales (in BPO industry)

    At least 6 months experience in Tech

    Non-Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs

    Experience in WAHA - An advantage because of the current work arrangement for the program.

    Frequently asked questions

    Who is hiring for the Associate - Account Management role?
    Sutherland Global is hiring for the Associate - Account Management position, a Shazamme client. Apply directly on the employer's career site.
    Where is the Associate - Account Management job located?
    The Associate - Account Management role with Sutherland Global is based in Mumbai, IN.
    Is the Associate - Account Management role full-time or contract?
    This is a full time position at Sutherland Global.
    What experience level is the Associate - Account Management role?
    The Associate - Account Management position is aimed at junior-level candidates.
    How do I apply for the Associate - Account Management role at Sutherland Global?
    Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
    Apply direct