Customer Support / Customer Advisor

Customer Support Job Responsibilities:

• To ensure all queries are answered daily.
• Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.
• Proactively problem solve and provide solutions effectively
• Administration of customer returns, refunds, exchanges or replacements
• Monitoring live chat as necessary and responding to social media queries
• Managing Retail and Trade accounts to provide excellent end to end processes
• Strive for a first-time resolution to all enquiries via call, email and social media or other channels.
• To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.
• Monitor reviews and seek to resolve any remaining issues in a professional manner.
• To be open to assisting other areas of the business if required
• Updating systems and databases.
• Communicating with other departments within the company for a prompt resolution of customer queries.
• Telephone calls to appease customers

Skills, Qualifications and Experience.

• Experience of Customer Service is not necessary but desired.
• Can deal under pressure and in a fast-paced environment well.
• Evidence of resilience and initiative
• A Flexible approach to cover shifts when required.
• A confident and professional telephone manner.
• Able to identify issues and effectively implement solutions
• Excellent communication skills

Work Remotely

• No

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Ability to commute/relocate:

• Nottingham

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Please apply to the advert directly or email your CV to leeoliver@barkerross.co.uk

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.