Major Incident Manager and Senior Major Incident Manager

Hydrogen Group ·www.hydrogengroup.com

Location Belfast, County Antrim, Northern Ireland
Salary USD 60,000 - 67,500 / year
Type Full time
Level Senior
Source Shazamme
Technology
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Role: There are 2 available roles - Major Incident Manager and Senior Major Incident Manager

Salary: £60,000 - 67,000 per annum DOE

Location: Belfast Office based (with on-call requirements)

Contract: Permanent

Function: Major Incident Management / Service Operations






I am looking for a Senior Major Incident & Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24x7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems.




You will act as a senior escalation point during major incidents, taking control of live situations, coordinating technical and business stakeholders, and ensuring clear communication through structured incident bridges. A strong ability to remain composed under pressure while leading others is essential.




This role requires eligibility for SC clearance.




In this position, I am looking for someone who can not only manage critical incidents end-to-end but also strengthen the overall maturity of incident management practices through coaching, process improvement, and high-quality reporting.




Key responsibilities include:

  • Leading and supporting major incident resolution activities across P1/P2 events
  • Owning and driving incident bridges, ensuring structured command and control
  • Producing executive-level communications and incident summaries
  • Ensuring SLA adherence and effective escalation handling
  • Delivering MI reporting on a weekly and monthly basis
  • Improving documentation, processes, and operational playbooks
  • Supporting and developing other incident management professionals
  • Collaborating across technical and business teams during live service events




Required experience:

  • Significant background in major incident or incident management within complex environments
  • Strong ITIL-aligned service operations experience
  • Experience operating ITSM tools in enterprise settings
  • Proven leadership and people management capability
  • Experience handling high-volume, high-impact incidents
  • Strong communication skills, particularly under pressure
  • Experience working with collaboration tools such as Microsoft Teams and SharePoint
  • Ability to manage stakeholder expectations at senior levels




This is a role for someone who thrives in high-pressure operational environments and is confident leading critical situations from the front.

...

Frequently asked questions

Who is hiring for the Major Incident Manager and Senior Major Incident Manager role?
Hydrogen Group is hiring for the Major Incident Manager and Senior Major Incident Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Major Incident Manager and Senior Major Incident Manager job located?
The Major Incident Manager and Senior Major Incident Manager role with Hydrogen Group is based in Belfast, US.
What does the Major Incident Manager and Senior Major Incident Manager role pay?
Hydrogen Group lists the Major Incident Manager and Senior Major Incident Manager role at USD 60,000–67,500 per year.
Is the Major Incident Manager and Senior Major Incident Manager role full-time or contract?
This is a full time position at Hydrogen Group.
What experience level is the Major Incident Manager and Senior Major Incident Manager role?
The Major Incident Manager and Senior Major Incident Manager position is aimed at senior-level candidates.
How do I apply for the Major Incident Manager and Senior Major Incident Manager role at Hydrogen Group?
Apply directly on Hydrogen Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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