NTT Group / Key Account Manager

Position Description – Key Accounts Management

Key Accounts Managers are responsible for the CxO level relationships within identified Key Accounts.  They should be developing and implementing customer-centric business strategies to expand the product portfolio, positioning as a strategic technical partner and thought leader.

The KAM will lead the development of short and long-term strategy for growing revenue, identifying new opportunities, and understanding additional revenue streams.  Accountable for driving a focused effort, identifying customer technical requirements, presenting solutions, and closing opportunities. Coordinating across global regions, interfacing with local Sales and Technical teams.

Responsibilities and expectations include:

• Engage at CxO level within the Key Account – regional and HQ and coordinate Exec level alignment between the companies
• Develop, manage and execute a Strategic Account Plan - detailing objectives, responsibilities, and timelines for assigned accounts - Identify short/long term product development goals and drive back into appropriate segment/product lines
• Collaborate to maintain strategic communication with all  resources who are stakeholders with assigned Strategic Accounts. This will include customer web portals, monthly reports and updating  SharePoint site, Mobilize internal resources
• Maintain, grow, and strengthen  relationship and position within Strategic Accounts with and through,  account teams and partners
• Identify short/long term product development goals and drive into appropriate segment/product lines
• Coordinate Exec level alignment internally, coordinate Sales Managers and collaborate with Field Sales responsible for the account
• Achieve Trusted Adviser Status, securing Approved Supplier status
• Project manage larger deals and negotiations
• Identify customer problems and drive them within the appropriate business to position cross-segment solutions through to product approval status
• Continued maintenance of Strategic Accounts’ pricing strategies
• Coordinate consistent global or regional messaging, and engagement strategies for Key Assigned Account

Requirements

Qualifications

You will demonstrate  strong global Engineering, Sales, and Business Development background with technical acuity and the following track record of experience:

• Proven experience in managing a multi-million dollar customer account
• Minimum of 10 years’ experience in Outside Sales or Strategic Account Management within IT infrastructure products or services
• Strong communication, organization and presentation skills
• Proven expertise in account management and experience managing large strategic accounts
• Domestic and Global Travel will be required (40-50%)