Senior Product Manager, CX Data and Events

Zoom ·careers.zoom.com

Location US
Type Full time
Level Senior
Source Shazamme
Engineering Data & Analytics Product
Apply direct

What you can expect

Zoom is seeking an experienced Senior Product Manager for CX Analytics (Data & Events) to define and scale our analytics and intelligence capabilities for customer experience platforms in China. This role is central to how customer interaction data—across channels and products—is captured, modeled, and transformed into actionable insights.
You will own the product strategy and execution for CX data foundations and analytics experiences, enabling customers to understand performance, behavior, and outcomes across millions of interactions. You will work closely with engineering, data science, design, and regional stakeholders to deliver analytics products that are reliable, compliant, and deeply valuable for enterprise customers.

About the Team

The CX Product team builds the core experiences and platforms that power customer engagement across Zoom’s Contact Center and broader CX suite. The team is responsible for how customer interactions—across voice, chat, virtual agents, and digital channels—are orchestrated, measured, and continuously improved.
Within the CX Product team, the Reporting and Insights pillar focuses on how interaction events, metrics, and signals are captured, unified, and made available across CX products. This includes powering reporting, insights, and AI-driven decision-making.
As a Senior Product Manager, you will drive innovation in how CX data is structured, surfaced, and consumed across the platform—spanning real-time and historical experiences, event models, customer and engagement identifiers, and cross-product integrations. Your work enables product experiences such as dashboards, conversational insights and proactive recommendations used daily by supervisors, operators, and executives. The team plays a critical role in turning complex CX interactions into trusted, enterprise-grade product capabilities.

Responsibilities

  • Define and execute the product vision, strategy, and roadmap for CX analytics data and event foundations, with scalability and compliance.
  • Own core data models, event schemas, metrics definitions, and aggregation strategies that power CX reporting and insights
  • Work closely with the core feature teams to track their iterations and new features, ensuring that data models, metrics, and events are always up to date.
  • Partner closely with engineering teams to deliver high-quality analytics capabilities from concept through launch
  • Gather and synthesize customer feedback, usage data, and regional market requirements to inform product decisions and prioritization
  • Translate complex analytics needs into clear, actionable product requirements and specifications
  • Drive adoption, accuracy, and trust in CX analytics through data quality initiatives, experimentation, and iteration
  • Collaborate with go-to-market, sales, and customer success teams to support launches, enablement, and customer adoption

What we’re looking for

  • Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field, with experience working in agile product environments
  • 7+ years of product management experience, including ownership of data platforms, analytics products, or event-driven systems in B2B SaaS
  • Strong experience with analytics foundations such as event pipelines, metrics frameworks, reporting systems, and large-scale data platforms
  • Solid understanding of Tele-communications or Contact center domains, including interaction lifecycles, performance metrics, and operational workflows
  • Ability to use data—both quantitative and qualitative—to drive product strategy, prioritization, and decision-making
  • Experience working with cross-functional teams across engineering, data science, design, and regional stakeholders
  • Strong communication and stakeholder-influencing skills, with the ability to present complex concepts clearly to senior leaders

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.


Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Frequently asked questions

Who is hiring for the Senior Product Manager, CX Data and Events role?
Zoom is hiring for the Senior Product Manager, CX Data and Events position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Product Manager, CX Data and Events job located?
The Senior Product Manager, CX Data and Events role with Zoom is based in US.
Is the Senior Product Manager, CX Data and Events role full-time or contract?
This is a full time position at Zoom.
What experience level is the Senior Product Manager, CX Data and Events role?
The Senior Product Manager, CX Data and Events position is aimed at senior-level candidates.
How do I apply for the Senior Product Manager, CX Data and Events role at Zoom?
Apply directly on Zoom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct