People Services Analyst
The Next Step ·www.thenextstep.com.au
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About the role
The People Services Analyst is the first point of contact for the People & Culture team, responsible for managing HR queries and delivering smooth day-to-day HR operations and employee lifecycle support within a fast-paced, purpose-led organisation focused on improving outcomes for pets and the people who care for them. The role ensures systems, data and reporting are accurate, efficient and continuously improved through systems optimisation, reporting and AI-enabled ways of working. The team is collaborative, curious and improvement-focused, with a strong emphasis on using technology, data and AI to work smarter, within a great culture and pet-friendly office environment that values accountability, innovation and delivering an excellent employee experience.
Your key responsibilities will include:
You are a highly organised HR coordinator with strong systems and reporting capability and a genuine interest in AI and smarter ways of working.
You bring:
The People Services Analyst is the first point of contact for the People & Culture team, responsible for managing HR queries and delivering smooth day-to-day HR operations and employee lifecycle support within a fast-paced, purpose-led organisation focused on improving outcomes for pets and the people who care for them. The role ensures systems, data and reporting are accurate, efficient and continuously improved through systems optimisation, reporting and AI-enabled ways of working. The team is collaborative, curious and improvement-focused, with a strong emphasis on using technology, data and AI to work smarter, within a great culture and pet-friendly office environment that values accountability, innovation and delivering an excellent employee experience.
Your key responsibilities will include:
- Coordinating employee queries via shared inboxes and ticketing systems
- Supporting end-to-end HR administration (onboarding, changes, offboarding)
- Preparing contracts, letters and HR documentation
- Maintaining HRIS data accuracy and system integrity
- Producing workforce reports, dashboards and insights (Power BI)
- Supporting compliance reporting (e.g. WGEA)
- Acting as HRIS SME for workflows, access and system usage
- Supporting system upgrades, testing and optimisation
- Identifying and driving process improvements and automation opportunities
- Supporting employee experience and recognition programs
You are a highly organised HR coordinator with strong systems and reporting capability and a genuine interest in AI and smarter ways of working.
You bring:
- You bring a minimum of 2+ Years HR operations or coordination experience
- Tertiary HR Qualification
- Confident HRIS and systems capability
- Strong reporting and data analysis experience (dashboards, Excel, Power BI)
- High attention to detail and strong data accuracy
- A passion for AI, automation and process improvement
- Purpose-driven organisation with meaningful impact
- Strong focus on modern HR systems, data and AI adoption
- Great entry into HR tech, analytics and transformation work
- Exposure across both operational HR and systems improvement
- High-growth, forward-thinking environment
Frequently asked questions
Who is hiring for the People Services Analyst role?
The Next Step is hiring for the People Services Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the People Services Analyst job located?
The People Services Analyst role with The Next Step is based in Sydney, NSW, AU.
Is the People Services Analyst role full-time or contract?
This is a full time position at The Next Step.
What experience level is the People Services Analyst role?
The People Services Analyst position is aimed at mid-level candidates.
How do I apply for the People Services Analyst role at The Next Step?
Apply directly on The Next Step's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.