National Customer Service Manager
People2People AU SF ·www.people2people.com.au
Apply directAbout the Company
The organisation provides logistics and supply chain solutions, focusing on freight forwarding, warehousing, and distribution services. They operate within a national network, ensuring efficient service delivery across various states.
About the role
The National Customer Service Manager will lead the development and expansion of a customer service team, initially based in Victoria and set to decentralise across other states. This role offers the opportunity to shape customer service strategy and ensure high-quality service delivery in a transport focused environment.
Key responsibilities
- Develop and implement customer service strategies to enhance client satisfaction
- Lead and mentor a growing team, fostering a culture of excellence
- Collaborate with logistics and operational teams to streamline processes
- Analyse customer feedback and operational metrics to drive improvements
- Ensure compliance with industry standards and organisational policies
Skills & experience
- Proven experience in a customer service leadership role within the transport industry
- Strong capability in team management and development, with a focus on performance
- Demonstrated ability to analyse data and implement process improvements
What’s in it for you
- Opportunity to influence and shape a new customer service function
- Exposure to a dynamic logistics environment with growth potential
- Professional development and mentorship within a supportive organisation
For further information please contact Sergei Evglevski, Temp & Contract Consultant, 03 9098 7439.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Frequently asked questions
Who is hiring for the National Customer Service Manager role?
People2People AU SF is hiring for the National Customer Service Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the National Customer Service Manager job located?
The National Customer Service Manager role with People2People AU SF is based in Roxburgh Park, VIC, AU.
What does the National Customer Service Manager role pay?
People2People AU SF lists the National Customer Service Manager role at up to AUD 115,000 per year.
Is the National Customer Service Manager role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the National Customer Service Manager role?
The National Customer Service Manager position is aimed at mid-level candidates.
How do I apply for the National Customer Service Manager role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.