Knowledge Manager

Argyll Scott ·www.argyllscott.com

Location Hong Kong, Hong Kong
Salary HKD 80,000 / year
Type Full time
Level Mid
Source Shazamme
Transformation
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We are seeking a Knowledge Lead to join our AI Transformation team and help deliver AI-powered solutions across Customer Service, Underwriting, Claims, and Distribution.

Working within a cross-functional squad, you will partner with Product Owners, Process Owners, and AI Engineers to capture, structure, and govern business knowledge that enables agentic AI, copilots, and intelligent automation. You will ensure AI solutions are powered by trusted, accurate, and up-to-date insurance knowledge.

Key Responsibilities

  • Capture and organize business knowledge, policies, procedures, and decision rules for AI solutions.
  • Translate insurance expertise into AI-ready content, taxonomies, and knowledge assets.
  • Define knowledge governance and quality standards.
  • Support the design and deployment of AI-powered customer and employee experiences.

Requirements

  • Experience in insurance operations, knowledge management, business analysis, or transformation.
  • Strong understanding of insurance products, customer journeys, and operational processes.
  • Exposure to GenAI, LLMs, enterprise search, copilots, or knowledge management platforms preferred.
  • Excellent stakeholder management and communication skills.

Help build the knowledge foundation that powers AI transformation across the insurance business.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Frequently asked questions

Who is hiring for the Knowledge Manager role?
Argyll Scott is hiring for the Knowledge Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Knowledge Manager job located?
The Knowledge Manager role with Argyll Scott is based in Hong Kong, HK.
What does the Knowledge Manager role pay?
Argyll Scott lists the Knowledge Manager role at up to HKD 80,000 per year.
Is the Knowledge Manager role full-time or contract?
This is a full time position at Argyll Scott.
What experience level is the Knowledge Manager role?
The Knowledge Manager position is aimed at mid-level candidates.
How do I apply for the Knowledge Manager role at Argyll Scott?
Apply directly on Argyll Scott's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct