Director, IT Operations (Bangalore-based, hybrid)

Global Organisation | Senior Leadership Opportunity

About The Opportunity

Our client, an established international organisation, is seeking an experienced Director of IT Operations to lead its global technology operations function.

Reporting to the Global Head of IT, you will oversee IT service delivery, enterprise infrastructure, cloud operations, end-user services and information security. You will play a key role in ensuring the organisation's technology environment is secure, resilient, scalable and aligned with business needs. This role will be based in Bangalore, on hybrid working arrangement.

Key Responsibilities:

• IT Operations Leadership: Lead global IT Operations teams, overseeing service delivery, end-user computing, infrastructure, cloud and information security. Develop operational strategies, service standards and team capabilities.
• Infrastructure & Service Delivery: Oversee enterprise infrastructure, Microsoft 365, Azure, identity management and endpoint services. Drive service desk performance, ITIL processes, infrastructure resilience, disaster recovery and technology modernisation.
• Cybersecurity & Governance: Strengthen the organisation's security posture through vulnerability management, access controls, endpoint protection and incident response. Ensure technology operations meet relevant regulatory, data integrity, security and audit requirements.
• Vendor & Performance Management: Manage operational budgets, technology vendors and managed service providers. Establish operational KPIs, monitor service performance and drive continuous improvement across global IT services.

Key Requirements:

• Bachelor's degree in IT, Computer Science or a related discipline, or equivalent experience.
• At least 10 years of experience in IT operations, infrastructure, service delivery or information security, with substantial leadership experience.
• Proven track record leading multidisciplinary IT Operations teams across service desk, infrastructure, cloud and cybersecurity.
• Strong technical knowledge of Microsoft 365, Azure, Intune, Entra ID, endpoint management, enterprise networking and cloud operations.
• Experience in a regulated or controlled business environment, with an understanding of technology governance, system validation, data integrity and audit requirements.
• Strong experience in ITIL service management, cybersecurity operations, vendor management and operational budgeting.
• Excellent leadership, communication and stakeholder management capabilities.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.