IT Deskside Support Engineer – Junior

FRS Recruitment ·www.frsrecruitment.com

Location Dublin, Ireland
Work type Remote
Salary EUR 150 - 160 / hour
Type Full time
Level Junior
Source Shazamme
Information Technology
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IT Deskside Support Engineer – Junior

Location: Dublin 14 or Wexford
Contract: 12 months, with potential extensions
Start: November 2026
Working pattern: Monday–Friday, 8am–5:30pm coverage, 4 days onsite, 1 day remote

We are currently recruiting for Junior IT Deskside Support Engineers to join a public sector IT deskside team supporting staff across a large public-sector organisation.

This is a hands-on support role covering Windows desktops, Microsoft 365, end-user devices, identity and access, networking and remote connectivity. You’ll be part of a coordinated team providing day-to-day technical support to users across office and remote-working environments.

What you'll be doing

  • Providing day-to-day desktop and service desk support to end users
  • Investigating and resolving IT incidents and service requests
  • Supporting Windows laptops, desktops and peripherals
  • Providing technical support across Microsoft 365, including Teams, Exchange Online, OneDrive, SharePoint and Intune
  • Supporting Active Directory and Entra ID, including user access and account-related issues
  • Troubleshooting VPN, remote access and network connectivity issues
  • Installing, configuring and troubleshooting hardware and software
  • Supporting Microsoft Teams, Teams Rooms and meeting-room/AV technology
  • Deploying and replacing hardware and maintaining IT assets
  • Supporting joiner, mover and leaver processes
  • Working within an ITSM/ticketing environment
  • Escalating complex incidents to internal technical teams and third-party suppliers
  • Maintaining technical documentation and knowledge articles
  • Supporting technology upgrades, rollouts, office moves and other ICT projects

What we're looking for

You'll need:

  • At least 3 years' experience in an ICT Service Desk or Desktop Support environment
  • At least 3 years' experience supporting Windows desktop operating systems
  • Strong experience supporting Microsoft 365
  • Experience with technologies such as Intune, Teams, Exchange Online, SharePoint and/or SCCM
  • Experience with Active Directory and/or Entra ID
  • Experience supporting remote access technologies such as VPN or Azure Virtual Desktop
  • Experience working with an ITSM/ticketing system
  • Good understanding of information security and data protection
  • Strong customer service and communication skills
  • The ability to work effectively as part of a support team
  • EU Citizenship, a Stamp 4 Visa or a Stamp 1G Spousal Visa where your spouse is on a Stamp 4 Visa or has EU Citizenship. Applications from candidates without any of these categories of work permission will not be considered, including Stamp 1G Graduate Visa applicants.

Experience with Veeam, network troubleshooting/patching, ITIL, hybrid cloud or public-sector environments would be advantageous.

This is a great opportunity for an experienced IT Support / Desktop Support / Deskside Engineer looking to work in a structured enterprise environment with exposure to a broad Microsoft technology stack.

Frequently asked questions

Who is hiring for the IT Deskside Support Engineer – Junior role?
FRS Recruitment is hiring for the IT Deskside Support Engineer – Junior position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Deskside Support Engineer – Junior job located?
The IT Deskside Support Engineer – Junior role with FRS Recruitment is based in Dublin, IE. The role is remote-friendly.
Is the IT Deskside Support Engineer – Junior role remote?
Yes — the IT Deskside Support Engineer – Junior position at FRS Recruitment is remote. Candidates based in IE are preferred.
What does the IT Deskside Support Engineer – Junior role pay?
FRS Recruitment lists the IT Deskside Support Engineer – Junior role at EUR 150–160 per hour.
Is the IT Deskside Support Engineer – Junior role full-time or contract?
This is a full time position at FRS Recruitment.
What experience level is the IT Deskside Support Engineer – Junior role?
The IT Deskside Support Engineer – Junior position is aimed at junior-level candidates.
How do I apply for the IT Deskside Support Engineer – Junior role at FRS Recruitment?
Apply directly on FRS Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct