Services Manager

JOB PURPOSE

• Manage assigned strategic leading Service Provider account(s) through the development of effective business relationships ensuring high levels of customer satisfaction and to maximize business opportunities for Juniper Networks.
   

Job Responsibilities

Business Relationship Management

• Develop, communicate and update account strategies with the sales account team, customer service team & the customer.
• Ensure customer satisfaction through appropriate setting of customer expectations and high quality and timely service delivery.
• Promote and market Juniper Networks solutions.

Program Management Framework

• Ensure customer & Juniper business and operational processes are aligned.
• Develop and document project plans to achieve contract deliverables.
• Take responsibility for flawless execution of multiple cross-functional activities.
• Leverage and coordinate resources to fulfill service delivery objectives.
• Monitor and communicate project results against goals, develop action plans to address shortfalls.

Commercial

• Assist in scoping, definition and execution of contracts.
• Monitor and report on services revenues and costs to maintain account profitability.
   

Skills, Knowledge & Experience

• Native or Near-Native Japanese ability, Business level English ability
• 5 plus years program management experience with demonstrable success in the Service Provider / Enterprise market space.
• Strong service business or program management experience with another manufacturer or large partner essential.
• Excellent customer management and relationship skills, gained from experience working in the support environment in the IP market space. Strong interpersonal skills essential.
• Strong written and oral skills, experience dealing directly with multiple levels and disciplines within the customer environment.
• Able to manage multiple projects and priorities.

• Must be currently residing in Japan with valid work permit or resdiency.