Field Support Engineer

About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

We are offering a great opportunity for experienced Field Support Engineers, based out of Tokyo, Japan.  

The role would suit a candidate with technical experience in a telecommunications software installation role with a solid technical background in telecommunications or system administration. It is just preferred including:  VoIP, SS7, ISDN, SQL, IP Networking, Linux/Cloud, or related, but not mandatory.   We also require good customer skills and knowledge of test systems and installation practices.

Responsibilities:

As a Field Support Engineer you will be responsible for supporting lab and network deployments of Ribbon Communications’ Voice over IP switching software and applications.  Specific tasks include but are not limited to:

• Working with customer/lab personnel to plan and engineer any new equipment deployments

• Providing knowledge of Ribbon Communications and Third-party equipment in setup and configuration

• Ensuring proper and appropriate installation of Network Equipment

• Performing initial testing on equipment to verify proper installation and configuration

• Detailing testing requirements and plans and generating and executing appropriate test cases

• Able to operate independently while on location at customer locations

• Communicate effectively, clearly, and concisely (both written and verbal) with management, customers, and peers in English

• Working with Ribbon partners and other equipment manufacturers through interoperability testing and subsequent issue resolution

• Driving to appropriate resolution of any issues that are discovered with Ribbon equipment either personally or by working with Ribbon support/engineering staff

• Effective and complete follow-up on all issues and items

• Flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedules

This position will interface with multiple aspects of the organization including customer service, program management, quality assurance, and development engineering.

Requirements

Preferred skills include(not mandatory):

• Linux/Cloud/Openstack knowledge and skills

• Understanding of IP network architecture and concepts

• Knowledge and experience with VoIP protocols and concepts

• Knowledge and experience with telecommunications voice networks, protocols, and concepts

• 3-5 years of applicable telecommunications experience

• Perl or equivalent scripting knowledge and demonstrated use