French Customer Service

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
Apply direct

Description de l'entreprise:

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

Description du poste:

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

  • 📞 Handling customer interactions with efficiency and empathy.
  • 🛠️ Providing tailored solutions to meet customer needs.
  • 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Qualifications:

🚀 We’re Hiring Talented People! 🌟
Fresh Grads are welcome to apply! 🎓

🔑 What we’re looking for:

✅ Fluency in French is a MUST! (B2/C1 level)
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
✅ Problem-solving, active listening, & attention to detail 👂💡
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Informations supplémentaires:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the French Customer Service role?
Sutherland Global is hiring for the French Customer Service position, a Shazamme client. Apply directly on the employer's career site.
Where is the French Customer Service job located?
The French Customer Service role with Sutherland Global is based in Cairo, US.
Is the French Customer Service role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the French Customer Service role?
The French Customer Service position is aimed at mid-level candidates.
How do I apply for the French Customer Service role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct