Field Support Specialist

Frog Recruitment ·www.frogrecruitment.co.nz

Location Murarrie, QLD, Australia
Type Full time
Level Mid
Source Shazamme
Business Support
Apply direct
About the company
people2people have partnered with a global leader in the electronics and home appliance sector, known for its ongoing investment in innovation and customer experience.
About the role
Reporting to the Network Operations Manager, this role focuses on supporting the service network to deliver strong customer outcomes and maintain operational efficiency.
  • Managing enquiries from service centres
  • Providing administrative support across the service function
  • Managing and updating service order status
  • Service tracking
  • Liaising with internal departments, service managers and external service providers
  • Ensuring accuracy and integrity of system data
  • Supporting the rollout of new systems and functionality
  • Monitoring service providers to ensure compliance with company processes and procedures
  • Producing ad hoc reporting and case studies to identify trends and improvement opportunities
About you
You communicate clearly and confidently, with the ability to build effective working relationships across stakeholders. You are highly organised, comfortable managing multiple priorities, and capable of working autonomously in a fast-paced environment. You are confident using the MS Office Suite, have strong attention to detail, and approach your work with a proactive, solutions-focused mindset. You pick up new systems quickly and take a structured, analytical approach to problem-solving.
What’s on offer
Full-time permanent opportunity based in Murarrie. Salary of $75,000 + superannuation. Office-based role with free onsite parking. Work with a well-established global brand.
If you want a role where you’re constantly engaged and across multiple moving parts, apply now.
For a confidential discussion, contact Melanie Hammond on (07) 3118 0125.

Frequently asked questions

Who is hiring for the Field Support Specialist role?
Frog Recruitment is hiring for the Field Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Field Support Specialist job located?
The Field Support Specialist role with Frog Recruitment is based in Murarrie, QLD, AU.
Is the Field Support Specialist role full-time or contract?
This is a full time position at Frog Recruitment.
What experience level is the Field Support Specialist role?
The Field Support Specialist position is aimed at mid-level candidates.
How do I apply for the Field Support Specialist role at Frog Recruitment?
Apply directly on Frog Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct