Music Streaming Platform Law Enforcement Response Advisor with Swedish
Sutherland Global ·jobs.sutherlandglobal.com
Apply directCompany Description:
The Law Enforcement Response (LER) Advisor role is a specialized, external vendor position focused on managing legal requests from law enforcement agencies worldwide.
Shifts: 6am – 15pm Sofia Time, Mon - Friday
Work location: 100% remote
Function: Dedicated specialist responsible for managing Law Enforcement Requests (LER) received by Spotify from end-to-end.
Job Description:
Core Duties:
- Triage and review incoming LER requests, including legal documentation.
- Assess requests against internal LER guidelines, policies, and playbooks.
- Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery.
- Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines).
Key Requirements:
- Excellent Swedish (C1)
- Valid EU work permit
- Similar experience is a big plus
- Strong communication and problem-solving skills
- Comfortable explaining complex topics in a clear, simple manner
- This is not a typical customer service role; it requires precision, sound judgment, comfort with ambiguity, and the ability to work independently under time pressure to manage competing priorities.
- Critical Warning: The role involves exposure to sensitive and harmful content, including material related to criminal investigations, violence, exploitation, and child safety. Mandatory and extensive psychological wellbeing support is provided to all team members.
Qualifications:
What You’ll Get:
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Additional Information:
All your information will be kept confidential according to EEO guidelines.
Frequently asked questions
Who is hiring for the Music Streaming Platform Law Enforcement Response Advisor with Swedish role?
Sutherland Global is hiring for the Music Streaming Platform Law Enforcement Response Advisor with Swedish position, a Shazamme client. Apply directly on the employer's career site.
Where is the Music Streaming Platform Law Enforcement Response Advisor with Swedish job located?
The Music Streaming Platform Law Enforcement Response Advisor with Swedish role with Sutherland Global is based in Sofia, US. The role is remote-friendly.
Is the Music Streaming Platform Law Enforcement Response Advisor with Swedish role remote?
Yes — the Music Streaming Platform Law Enforcement Response Advisor with Swedish position at Sutherland Global is remote. Candidates based in US are preferred.
Is the Music Streaming Platform Law Enforcement Response Advisor with Swedish role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Music Streaming Platform Law Enforcement Response Advisor with Swedish role?
The Music Streaming Platform Law Enforcement Response Advisor with Swedish position is aimed at mid-level candidates.
How do I apply for the Music Streaming Platform Law Enforcement Response Advisor with Swedish role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.