Customer Service representative

Customer Service / Order Management | $70–75K + Super | Hybrid

Wetherill Park 
Full-time 
8.30am–4.30pm
$70,000–$75,000 + Super
Hybrid working available after probation – 2 days WFH

January 2027 start
Are you an experienced Customer Service professional who loves being busy, solving problems and making sure customers receive genuinely great service?
This is a fantastic opportunity to join an established, successful business with a national customer base and a busy, collaborative customer service operation.
We’re looking for someone who enjoys the transactional side of customer service: managing orders, responding to enquiries, following things through, fixing problems and keeping customers updated along the way. You’ll be working across a varied customer portfolio and liaising closely with internal teams including Sales, Supply Chain, Purchasing, Finance and Operations.

This is not a scripted call-centre role. It will suit someone who likes taking ownership, building relationships and having a lot happening at once.
What you'll be doing

• Managing customer enquiries across phone and email
• Processing and coordinating customer orders from start to finish
• Handling order amendments, quotations, pricing updates and customer account information
• Managing follow-ups, returns and general account enquiries
• Investigating customer or order issues and seeing them through to resolution
• Working closely with Sales, Supply Chain, Purchasing, Finance and Operations
• Maintaining accurate customer and order information across ERP and CRM systems

What we're looking for You don't need to know everything on day one, but you'll probably already have experience in a customer service, order management, sales support or similar transactional role.
Experience within manufacturing, distribution or a related environment would be particularly useful, although we're equally interested in strong customer service people who can demonstrate excellent systems skills and the ability to learn quickly. 

You'll ideally bring:

• Strong customer service and communication skills
• Experience processing and coordinating sales orders
• Confidence handling customers by both phone and email
• Great attention to detail
• The ability to juggle competing priorities without losing track of the detail
• A proactive approach to problem solving and follow-up
• Confidence working across different departments to get an outcome for the customer
• Experience using ERP and CRM systems
• Good Microsoft 365 skills
• Dynamics 365 experience would be a definite advantage 

Why this one? There's a lot to like here!

Great hours: 8.30am–4.30pm
Hybrid flexibility: 3 days office / 2 days WFH once you're fully trained and through probation
Salary: $70,000–$75,000 + Super
Location: Wetherill Park
Start: January 2027

Career environment: Work as part of a broader national customer service operation with exposure across sales, supply chain, finance and operations. 
Most importantly, they're looking for someone who genuinely cares about doing a good job for their customers. You'll be joining a team where accuracy, communication, ownership and follow-through really matter.
If you're a capable Customer Service professional looking for a fresh start in 2027, we'd love to hear from you.

Apply now for a confidential discussion.


In the first instance please apply online for additional questions please call Victoria Farrow on (02) 9891 7424.
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.