AO4 Customer Relations Officer
Kingston Human Capital ·www.kingstonhumancapital.com.au
Apply direct
About the Opportunity
Are you an experienced customer service professional with strong problem-solving skills and a passion for delivering positive customer outcomes?
We're looking for a proactive and professional Customer Relations Officer to join a busy Queensland Government team.
In this role, you'll be responsible for managing customer complaints and enquiries, investigating complex issues and working closely with internal and external stakeholders to deliver fair, timely and effective outcomes.
This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills and thrives in an environment where attention to detail, professionalism and customer service are essential.
What You'll Be Doing
Click APPLY NOW and upload your CV (MS Word preferred)
We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.
Confidential enquiries can be directed to:
Alana Hunter
Principal Consultant
alana@kingstonhumancapital.com.au
Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.
If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.
Are you an experienced customer service professional with strong problem-solving skills and a passion for delivering positive customer outcomes?
We're looking for a proactive and professional Customer Relations Officer to join a busy Queensland Government team.
In this role, you'll be responsible for managing customer complaints and enquiries, investigating complex issues and working closely with internal and external stakeholders to deliver fair, timely and effective outcomes.
This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills and thrives in an environment where attention to detail, professionalism and customer service are essential.
What You'll Be Doing
- Manage and resolve customer complaints and enquiries within required timeframes.
- Investigate issues, review case information and determine appropriate outcomes.
- Prepare clear, professional written responses and customer correspondence.
- Liaise with internal teams and stakeholders to resolve complex matters.
- Manage cases in line with relevant policies, procedures and legislation.
- Maintain accurate records and contribute to service improvements.
- Previous experience in high-volume customer service, complaints handling or case management.
- Strong written and verbal communication skills, with the ability to manage challenging conversations.
- Excellent problem-solving and analytical skills to investigate and resolve complaints.
- Ability to manage a high volume of cases, competing priorities and tight deadlines.
- Confidence interpreting and applying policies, procedures and guidelines.
- A proactive, resilient and customer-focused attitude with strong attention to detail.
- Brisbane, CBD location
- Contract up to June 2027, possible extension
- $62.90 Per Hour + 12% Superannuation (PAYG Agency Contractor)
- 36.25 hours per week, Monday to Friday (7.25 hrs per day)
- Hybrid Working
- Weekly pay cycle
Click APPLY NOW and upload your CV (MS Word preferred)
We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.
Confidential enquiries can be directed to:
Alana Hunter
Principal Consultant
alana@kingstonhumancapital.com.au
Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.
If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.
Frequently asked questions
Who is hiring for the AO4 Customer Relations Officer role?
Kingston Human Capital is hiring for the AO4 Customer Relations Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the AO4 Customer Relations Officer job located?
The AO4 Customer Relations Officer role with Kingston Human Capital is based in Brisbane, AU.
What does the AO4 Customer Relations Officer role pay?
Kingston Human Capital lists the AO4 Customer Relations Officer role at AUD 62–63 per hour.
Is the AO4 Customer Relations Officer role full-time or contract?
This is a full time position at Kingston Human Capital.
What experience level is the AO4 Customer Relations Officer role?
The AO4 Customer Relations Officer position is aimed at mid-level candidates.
How do I apply for the AO4 Customer Relations Officer role at Kingston Human Capital?
Apply directly on Kingston Human Capital's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.