Head of Retail

Harris Hill is delighted to be partnering with The Cotswolds Dogs and Cats Home to recruit an experienced and commercially focused Head of Retail.

Location: Gloucestershire
Salary: £45,000 – £50,000

This is an exciting opportunity for an experienced senior retail professional to lead and develop CDCH’s retail operation, maximising income, profitability, supporter engagement and brand awareness across its charity shops, e-commerce and donated goods activities.

As a member of the Leadership Team, the Head of Retail will play a key role in supporting the charity’s long-term sustainability, growth and strategic direction. You will provide strategic leadership across a multi-site retail operation of approximately 10–15 outlets, alongside warehouse, stock generation and e-commerce activities.

You will develop and deliver an ambitious retail growth strategy, identifying new opportunities to increase income, improve profitability and strengthen the performance of all retail channels. Using your commercial insight and understanding of the retail landscape, you will drive performance and ensure retail makes the greatest possible contribution to the charity’s wider objectives.

A key part of the role will be leading, motivating and developing retail managers, staff and volunteers, creating a high-performing, customer-focused culture.

About you

We are looking for an experienced senior retail leader with a strong commercial mindset and a genuine understanding of charity retail.

You will have:

• Significant senior-level retail experience, ideally as a Head of Retail or equivalent.
• Experience managing a multi-site retail operation, ideally around 10–15 outlets.
• Strong commercial and financial management skills, with experience of budgets, forecasting and performance management.
• Knowledge of charity retail operations, Gift Aid and compliance.
• Experience leading and developing teams, staff and volunteers.
• A strong understanding of customer experience, merchandising and retail best practice.
• Experience using EPOS, CRM and retail management systems.
• Excellent communication and stakeholder management skills.
• Strong strategic planning, analytical, project and change management skills.

Experience of e-commerce and online marketplaces, property acquisition and shop development would be advantageous.

If you are an ambitious retail leader looking for the opportunity to shape and grow a successful charity retail operation, while making a meaningful contribution to CDCH’s wider charitable purpose, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.