IT Support Officer

IT Support Officer (Level 1-2)
Melbourne CBD |  Onsite |  Permanent Full-Time

About the Organisation
Our client is a highly regarded boutique law firm based in Melbourne's CBD. With a strong reputation for delivering tailored, high-quality legal services, they work with ASX-listed companies, multinational organisations, and high-net-worth individuals.
Their IT function is small but critical to the business, supporting approximately 135 staff and playing a key role in enabling the firm's continued growth and modernisation.
 
About the Opportunity
This is a newly created role due to growth and increased investment in IT. Reporting into the IT Manager, you'll act as the first point of contact for all IT support requests, providing Level 1-2 support across the business.
Working closely with a highly experienced IT Manager, you'll take ownership of day-to-day support, freeing them up to focus on infrastructure, governance, and security initiatives.
This role also offers the opportunity to be involved in a technology transformation, including implementing a formal ticketing system and improving overall IT processes and documentation.
Key Responsibilities

• Act as the first point of contact for IT queries across all levels
• Provide Level 1-2 support across hardware, software, and Microsoft 365 environments
• Support onboarding/offboarding including laptop builds, user setup, and access management
• Troubleshoot issues relating to systems, applications, and document management platforms
• Assist with the rollout and management of a formal IT ticketing system
• Maintain documentation, SOPs, and IT asset registers
• Support mobile device management (Intune or similar) and device lifecycle processes
• Liaise with external vendors where required
• Escalate more complex issues to the IT Manager

About You
You'll be a proactive and adaptable IT support professional who enjoys working in a fast-paced, people-facing environment.
Essential:

• 2+ years' experience in IT support, helpdesk, or desktop support
• Strong working knowledge of Windows environments and Microsoft 365 (Outlook, Teams, SharePoint)
• Experience troubleshooting hardware, software, and connectivity issues
• Clear communication skills with the ability to support non-technical stakeholders
• A calm, professional approach with strong problem-solving ability

Desirable:

• Exposure to an IT ticketing or ITSM system (or strong understanding of how these operate)
• Experience with Intune or mobile device management platforms
• Exposure to document management systems (e.g. iManage)
• Understanding of IT security fundamentals (MFA, security awareness)

What's on Offer

• Permanent, full-time role with long-term career development
• Direct mentorship from an experienced IT Manager
• Exposure to infrastructure, security, and governance projects
• The opportunity to help shape and build IT processes from the ground up

How to Apply
To be considered for this position, please apply now with your CV and a tailored cover letter.
For further information, please contact Orla Minogue at orla.minogue@beaumontpeople.com.au.

Applications will be reviewed as they are received.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.