Service Coordinator | Work From Home
Design and Build ·www.search-4.com.au
Apply direct
About the Company
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for delivering high-quality projects and exceptional customer service, they partner with a diverse range of clients across Australia.
Backed by a strong pipeline of work and continued growth, this organisation offers a dynamic, collaborative, and supportive environment where employees are valued and encouraged to develop their careers. This is an excellent opportunity to join a high-performing team and build a long-term career with a respected industry leader.
About the Role
In this fast-paced B2B role, you will coordinate maintenance requests, manage trades, and ensure a high level of service delivery to commercial clients.
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for delivering high-quality projects and exceptional customer service, they partner with a diverse range of clients across Australia.
Backed by a strong pipeline of work and continued growth, this organisation offers a dynamic, collaborative, and supportive environment where employees are valued and encouraged to develop their careers. This is an excellent opportunity to join a high-performing team and build a long-term career with a respected industry leader.
About the Role
In this fast-paced B2B role, you will coordinate maintenance requests, manage trades, and ensure a high level of service delivery to commercial clients.
- Manage maintenance requests from initiation through to completion
- Respond to client enquiries via phone and email, providing exceptional customer service
- Coordinate and schedule trades and service providers for maintenance works
- Manage urgent maintenance requests and ensure timely resolution
- Monitor job progress and ensure service delivery meets client expectations and KPIs
- Build and maintain strong relationships with contractors, clients, and internal teams
- Maintain accurate records and update internal systems
- Adhere to company procedures, safety standards, and escalation processes
- Experience in a similar coordination, scheduling, property management, or customer service role
- Experience working for a commercial contractor, building supplier, residential builder or insurance builder
- Strong communication and relationship-building skills
- Highly organised with the ability to manage multiple priorities
- Customer-focused with an understanding of service delivery expectations
- Self-motivated and able to work independently or as part of a team
- Central Perth location
- Flexible working arrangements with a mix of office-based and work-from-home day
- Professional development and mentoring support
- National business with strong pipeline of projects
- Free onsite parking
- Salary up to $85k + super
Frequently asked questions
Who is hiring for the Service Coordinator | Work From Home role?
Design and Build is hiring for the Service Coordinator | Work From Home position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Coordinator | Work From Home job located?
The Service Coordinator | Work From Home role with Design and Build is based in WA - Perth, WA, AU. The role is remote-friendly.
Is the Service Coordinator | Work From Home role remote?
Yes — the Service Coordinator | Work From Home position at Design and Build is remote. Candidates based in AU are preferred.
What does the Service Coordinator | Work From Home role pay?
Design and Build lists the Service Coordinator | Work From Home role at AUD 70,000–85,000 per year.
Is the Service Coordinator | Work From Home role full-time or contract?
This is a full time position at Design and Build.
What experience level is the Service Coordinator | Work From Home role?
The Service Coordinator | Work From Home position is aimed at mid-level candidates.
How do I apply for the Service Coordinator | Work From Home role at Design and Build?
Apply directly on Design and Build's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.