Call Center Agent

JobSquad V2 ·www.thejobsquad.com

Location Jackson, MI, United States of America
Salary USD 16 / hour
Type Full time
Level Mid
Source Shazamme
Sales
Apply direct
The JobSquad Solutions Team is currently looking for a Call Center Agent to work at a company located in the Jackson, MI area!

Job Title: Call Center Agent
 
Job Location: Jackson, MI
 
Pay and Hours for Job + Benefits: 
$16/hour starting pay
$17/hour upon direct hire
$18/hour after 6 months of total service
$1.00/hour bilingual differential (English/Spanish)
 
First Shift: 8:30am-5pm, Monday through Friday
 
Job Description: Join our team as a Call Center Agents and build a rewarding career in a professional, fast-paced call center environment. In this role, you'll work directly with consumers to resolve outstanding accounts by providing exceptional customer service, negotiating payment solutions, and maintaining accurate account records. Paid training, competitive hourly pay rate and a stable full-time schedule. If you're a strong communicator who enjoys problem-solving, thrives in a goal-oriented environment, and is looking for long-term career growth, we'd love to hear from you.       
                                    
Responsibilities:
 
  1. Contact consumers regarding outstanding accounts. 
  2. Explain account information and discuss payment options. 
  3. Negotiate payment arrangements within company guidelines. 
  4. Maintain accurate documentation and account records. 
  5. Communicate professionally with consumers, attorneys, banks, insurance companies, and other authorized parties. 
  6. Meet productivity and performance goals while providing excellent customer service. 
  7. Maintain confidentiality and comply with all applicable regulations.
 
Qualifications:
 
  1. Customer service or debt collection experience.
  2. Strong verbal and written communication skills. 
  3. Basic computer and typing skills. 
  4. Excellent negotiation and problem-solving abilities. 
  5. Ability to multitask and work in a fast-paced call center environment. 
  6. Professional, dependable, and able to handle difficult conversations with empathy and confidence.
  7. High school diploma or equivalent.
  8. Must successfully complete all pre-employment screenings.
 
 
 
 

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. 
#ADV1234

Frequently asked questions

Who is hiring for the Call Center Agent role?
JobSquad V2 is hiring for the Call Center Agent position, a Shazamme client. Apply directly on the employer's career site.
Where is the Call Center Agent job located?
The Call Center Agent role with JobSquad V2 is based in Jackson, US.
What does the Call Center Agent role pay?
JobSquad V2 lists the Call Center Agent role at up to USD 16 per hour.
Is the Call Center Agent role full-time or contract?
This is a full time position at JobSquad V2.
What experience level is the Call Center Agent role?
The Call Center Agent position is aimed at mid-level candidates.
How do I apply for the Call Center Agent role at JobSquad V2?
Apply directly on JobSquad V2's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct