Scientific Sales Support Specialist
Chandler Macleod ·www.chandlermacleod.com
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Join a Leading Scientific Instrumentation Distributor
Our client is a well-established distributor of scientific and laboratory instrumentation across Australia and New Zealand. Supporting customers across research, government, university, food, industrial and clinical laboratories, they partner with globally recognised manufacturers to provide innovative equipment, technical expertise, and outstanding customer service.
This is an excellent opportunity for a science-qualified professional looking to leverage their technical knowledge in a commercial environment, or an experienced scientific sales support professional seeking their next challenge.
The Opportunity Working closely with customers, suppliers and the external sales team, you will play a key role in delivering exceptional service while supporting sales growth across a diverse portfolio of scientific products and laboratory equipment.
This is a varied position that combines customer support, quoting, order management and commercial account support, allowing you to build meaningful relationships with laboratories across Australia and New Zealand.
Key Responsibilities
Our client is a well-established distributor of scientific and laboratory instrumentation across Australia and New Zealand. Supporting customers across research, government, university, food, industrial and clinical laboratories, they partner with globally recognised manufacturers to provide innovative equipment, technical expertise, and outstanding customer service.
This is an excellent opportunity for a science-qualified professional looking to leverage their technical knowledge in a commercial environment, or an experienced scientific sales support professional seeking their next challenge.
The Opportunity Working closely with customers, suppliers and the external sales team, you will play a key role in delivering exceptional service while supporting sales growth across a diverse portfolio of scientific products and laboratory equipment.
This is a varied position that combines customer support, quoting, order management and commercial account support, allowing you to build meaningful relationships with laboratories across Australia and New Zealand.
Key Responsibilities
- Act as a primary point of contact for customer enquiries via phone and email.
- Prepare and manage quotations for scientific equipment, consumables and spare parts.
- Process customer orders and provide updates on stock availability and lead times.
- Support the external sales team with product enquiries and account management activities.
- Qualify inbound opportunities and identify cross-selling opportunities within existing accounts.
- Maintain accurate customer records and sales activity within the CRM system.
- Coordinate closely with suppliers, logistics teams and internal stakeholders to ensure a seamless customer experience.
- Deliver high-quality service and technical support to laboratory customers.
- A degree in Life Sciences, Biology, Chemistry or a related scientific discipline.
- Experience working in a laboratory, scientific support, internal sales or customer-facing scientific role.
- Strong communication skills with the ability to explain technical concepts clearly.
- Excellent organisational skills and attention to detail.
- Experience using CRM, ERP or order management systems.
- A proactive and customer-focused approach.
- The ability to build strong relationships with both internal and external stakeholders.
- Opportunity to join a growing and respected scientific supplier.
- Exposure to a broad range of laboratory technologies and applications.
- Supportive team environment with genuine career development opportunities.
- A role that allows you to combine your scientific knowledge with commercial and customer-facing responsibilities.
Frequently asked questions
Who is hiring for the Scientific Sales Support Specialist role?
Chandler Macleod is hiring for the Scientific Sales Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Scientific Sales Support Specialist job located?
The Scientific Sales Support Specialist role with Chandler Macleod is based in Epping, VIC, AU.
What does the Scientific Sales Support Specialist role pay?
Chandler Macleod lists the Scientific Sales Support Specialist role at AUD 60,000–80,000 per year.
Is the Scientific Sales Support Specialist role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Scientific Sales Support Specialist role?
The Scientific Sales Support Specialist position is aimed at mid-level candidates.
How do I apply for the Scientific Sales Support Specialist role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.