Claims Operations Change and Migration SME (Contract)

Overview

Our client is a leading financial services organisation and are looking for an experienced Claims Operations Change & Migration SME to support the transition of claims processes and supporting systems into a new operating environment. The role will sit at the intersection of Claims Operations, Technology and programme delivery, helping translate operational requirements into migration readiness, business testing and go-live activities. Depending on the assigned workstream, the role may support Life Claims or Shield Claims operations, including external integration and stakeholder readiness where applicable.

Key Responsibilities

• Act as the Claims Operations SME within migration and project working sessions, identifying operational impacts arising from the transition.
• Map current and future-state processes and clarify relevant business rules, data flows and operational controls.
• Gather and document business requirements required to support migration readiness.
• Develop appropriate business test scenarios and test cases to assess post-migration system and process readiness.
• Coordinate and/or execute User Acceptance Testing (UAT) and Business Verification Testing (BVT), including evidence capture and defect management.
• Validate end-to-end claims journeys across relevant core and supporting systems.
• Work with Technology and other stakeholders to investigate, triage, retest and close migration-related issues.
• Coordinate operational readiness activities, including required external notifications and readiness checkpoints where applicable.
• Track progress, dependencies and risks affecting day-one operational readiness.
• Support cutover and go-live activities, including rehearsal input, business sign-off preparation and hypercare triage where required.
• Depending on the workstream, support Life Claims or Shield Claims processes, including external integration considerations relevant to the assigned claims area.

Job Requirements

Essential

• Strong experience within operations change, migration readiness and/or business testing in the financial services sector.
• Experience working with operational processes across integrated or multi-system environments.
• Hands-on exposure to business testing activities such as UAT and/or BVT, including test scenarios, evidence capture and defect management.
• Ability to understand end-to-end operational journeys, business rules, data flows and controls.
• Strong delivery discipline across planning, dependencies, risks, documentation, sign-offs and stakeholder reporting.
• Able to work effectively across Operations, Technology and other internal or external stakeholders.
• Strong attention to detail with an operational resilience and controlled-delivery mindset.

Relevant to the Assigned Workstream

· Claims operations experience relevant to Life Claims and/or Shield Claims.

· Experience coordinating external stakeholder or integration readiness activities where required by the assigned claims workstream.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.