Penalty Support Specialist

Power of Attorney Specialist / Administrative Support

Schedule: Approximately 10% onsite as needed for mail processing
Interview Process: Virtual Interviews

Position Summary

This position is responsible for processing Arizona Forms 285 and 290, providing administrative support, and serving as a point of contact for taxpayer inquiries related to Power of Attorney (POA) and Penalty Abatement forms.

Key Responsibilities

• Process incoming Arizona Forms 285 and 290, ensuring accuracy and completeness.
• Prepare and process Power of Attorney (POA) and Penalty Abatement forms for entry into the tax accounting system and PRU team inventory.
• Organize and securely maintain paper files, emails, faxes, and supporting documentation.
• Research and resolve POA and prescreening questions and issues.
• Serve as a point of contact for taxpayer inquiries regarding Forms 285 and 290.
• Provide Tier 1/basic customer support and assistance with form completion.
• Escalate more complex taxpayer cases and inquiries to senior team members when appropriate.
• Process incoming mail and perform other administrative duties as assigned.

Required Skills

• Basic administrative experience including typing, filing, and document management.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Customer service and communication skills.
• Ability to prioritize tasks and work independently.

Preferred Skills

• Experience using basic office equipment.
• 10-key experience.
• Previous experience in tax, legal, records, or administrative environments is a plus.

Education Preference

• Associate's degree preferred, or an equivalent combination of education and experience.

This position offers a primarily remote schedule, with occasional onsite requirements for mail processing and other business needs.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.