Customer Service Officer

We are currently seeking an experienced and customer-focused Administration & Customer Service Officer to join a large Federal Government organisation dedicated to supporting Australians living with disability. This is an exciting opportunity to work in a busy and rewarding environment where your administrative and customer service skills will make a real difference. This role is a full time temporary position until December 2026.

About the Role
This is a diverse and fast-paced position where you will provide high-quality administrative and customer support to ensure the smooth operation of the office.
Key responsibilities include:

• Providing general administrative and office support
• Managing diaries, calendars, and inboxes
• Handling customer enquiries via telephone and email and face to face
• Scheduling and coordinating appointments for clients
• Maintaining accurate records and data entry
• Generating reports and supporting documentation as required
• Assisting with reception and customer service duties
• Supporting team members to meet service standards and deadlines
• Providing general executive and personal assistant support when required

About You To be successful in this role, you will demonstrate:

• Previous experience in administration and customer service
• Strong organisational and time management skills
• Intermediate to advanced Microsoft Office skills, particularly Outlook
• Excellent attention to detail and high levels of accuracy
• Strong written and verbal communication skills
• The ability to work effectively both independently and as part of a team
• A proactive approach with a positive, can-do attitude
• Professional interpersonal skills and the ability to build strong stakeholder relationships

Benefits

• Immediate start available (pending clearances)
• Full-time hours: Monday to Friday, 8:30am – 5:00pm
• Temporary assignment
• Convenient Ipswich location
• Competitive hourly rate of $36.27 + Super
• Opportunity to gain valuable experience within a Federal Government organisation
• Supportive and collaborative team environment

Eligibility Requirements Please note: To be considered for this position, applicants must:

• Be an Australian Citizen
• Successfully complete a Federal Police Check

If you are a motivated administration professional who enjoys delivering exceptional customer service and thrives in a busy environment, we encourage you to apply today.