Programme Director

Consol Partners UK ·www.consolpartners.co.uk

Location City of London, London, England
Work type Hybrid
Salary GBP 700 - 750 / month
Type Full time
Level Director
Source Shazamme
Account Management
Apply direct

Here is a refined version of your job spec at ~6500 characters, keeping all critical messaging while tightening the language and flow:

Job Title: CDD Lab Director – Ops, Product & Journey Digitisation
Location: London (Hybrid)
Business Area: Tier 1 Financial Services – Financial Crime / CDD Transformation
Level: Director

Role Overview

A leading Tier 1 financial services organisation is seeking a CDD Lab Director to lead the transformation of Customer Due Diligence (CDD) operations through product-led delivery, journey digitisation, automation, and AI enablement.

This is a true ownership role, not delivery within an existing construct. The successful candidate will define, shape, and lead a cross-functional lab, translating strategy into measurable OKRs and driving these through to execution and value realisation.

A core requirement is the ability to bridge strategy and delivery, combining strong SAFe experience with the pragmatism required to deliver at pace in a complex, regulated environment.

Key Responsibilities

Ownership of the Lab

  • Define, stand up, and own the CDD transformation lab, including operating model and governance
  • Lead a cross-functional ecosystem (product, engineering, operations, data) with full accountability
  • Own direction, priorities, and execution rather than delivering into pre-defined programmes
  • Build and scale a high-performing, outcome-driven delivery organisation

Strategy → OKRs → Delivery

  • Translate strategy into clear, measurable OKRs aligned to business outcomes
  • Break down OKRs into roadmaps, epics, and deliverables
  • Ensure traceability from strategic intent through to execution and outcomes
  • Embed a culture of accountability, measurement, and value tracking

SAFe Leadership & Pragmatism

  • Apply deep experience of SAFe (ARTs, PI planning, value streams)
  • Establish scalable delivery aligned to enterprise agile best practice
  • Balance framework discipline with real-world pragmatism
  • Maintain focus on outcomes over process

Cross-Functional Product Delivery

  • Lead a product-led operating model alongside Product Managers
  • Drive delivery at pace with a focus on measurable impact
  • Scale multiple squads while maintaining alignment to objectives
  • Foster a growth culture, building capability and leadership

CDD Journey Digitisation

  • Digitise end-to-end CDD journeys (onboarding, KYC, periodic review)
  • Remove manual touchpoints and increase STP
  • Improve customer and operational experience

AI & Automation

  • Embed AI and automation into workflows (e.g. document processing, risk scoring)
  • Partner with tech and data teams to deliver scalable solutions
  • Ensure benefits are measurable and tied to OKRs

Operational Transformation & Value

  • Deliver improvements in cycle times, cost, productivity, and quality
  • Track value realisation against OKRs and investment
  • Standardise processes for scale and efficiency

Strategic Influence

  • Partner with strategy, policy, and risk teams
  • Challenge complexity to enable faster execution
  • Bridge regulatory requirements with delivery outcomes

Candidate Profile

Essential Experience

  • Proven track record of translating strategy into measurable OKRs and delivering outcomes
  • Experience owning and leading delivery environments (labs, value streams), not just contributing
  • Deep experience with SAFe or scaled agile frameworks
  • Strong background in product-led environments working with Product Managers
  • Demonstrated ability to scale teams and foster growth
  • Experience delivering transformation in regulated environments
  • Track record of driving measurable business impact

Desirable

  • Financial Crime, KYC, CDD or onboarding experience
  • AI, automation, or workflow transformation exposure
  • Experience in complex enterprise change

Skills & Capabilities

  • Outcome-driven, execution-focused leader
  • Strong ability to bridge strategy and delivery
  • Product mindset with experience in product-led organisations
  • Pragmatic application of SAFe principles
  • Proven ability to build and scale high-performing teams
  • Strong stakeholder management and constructive challenge
  • Data-driven with focus on value realisation

Summary

This role suits a hands-on transformation leader who can:

  • Own and build a delivery environment
  • Translate strategy into clear, measurable outcomes (OKRs)
  • Apply SAFe with pragmatism and flexibility
  • Drive high-quality delivery at pace
  • Build and scale high-performing, growth-oriented teams

Frequently asked questions

Who is hiring for the Programme Director role?
Consol Partners UK is hiring for the Programme Director position, a Shazamme client. Apply directly on the employer's career site.
Where is the Programme Director job located?
The Programme Director role with Consol Partners UK is based in City of London, GB. The role is hybrid-friendly.
Is the Programme Director role remote?
Yes — the Programme Director position at Consol Partners UK is hybrid. Candidates based in GB are preferred.
What does the Programme Director role pay?
Consol Partners UK lists the Programme Director role at GBP 700–750 per month.
Is the Programme Director role full-time or contract?
This is a full time position at Consol Partners UK.
What experience level is the Programme Director role?
The Programme Director position is aimed at director-level candidates.
How do I apply for the Programme Director role at Consol Partners UK?
Apply directly on Consol Partners UK's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct