Information Technology, Support

OVERVIEW:

This position is responsible for configuring and supporting Production Scheduling and other HR systems and processes that enhance user experience, support HR process and technology efforts and deliver value to our global workforce. This role is expected to demonstrate proficiency in system knowledge/configuration, problem solving, process/data analysis, and communication skills. You ll work collaboratively across teams to provide recommendations on aligning technical solutions to business opportunities.

KEY ACCOUNTABILITIES

Analyst resource for global HR system processes, data and technology projects primarily focused on plant shift scheduling capabilities

Day to day operational support of HR systems and ensure system health and sustainability

Utilize Indeavor functional expertise to troubleshoot issues and identify solutions (scheduling configuration, integrations, etc.)

Consultant for global HR systems, data, and processes - identify and articulate process impacts on technology/data and potential constraints

Partner with business to define functional requirements – including data, configuration and integration needs – and translate into recommendations and technical specifications

Partner with business to understand pain points, prioritize requirements, and identify opportunities to improve processes/gain efficiency by leveraging existing and new functionality

Successfully deliver prioritized initiatives through discovery, planning, implementation, testing and stabilization

Responsible for quality assurance, creation of test scripts, testing execution, and ensuring user acceptance for system solutions

Develop technical documentation supporting system or processes changes

Communicate system or process changes to users with varying technical knowledge

Advocate and influence HR solutions and inform on new trends and technologies

QUALIFICATIONS

Required:

Bachelor s degree in CIS (Computer Information Systems) or MIS (Management Information Systems) preferred

Minimum years of related experience required: 3+ supporting/delivering complex IT solutions

Preferred years of related experience: 5+ supporting/delivering complex IT solutions

Experience configuring, solutioning and supporting Time and Attendance and Scheduling applications ( should we add few names here such as Indeavor or infor or....)

Understanding of integrations between Time and Attendance/schedule software

Ability to work with contractors and 3rd party vendors to ensure a quality result on projects and enhancements

Ability to gather and translate business requirements into specifications

Demonstrated ability to analyze, design, configure and support data, processes and technology

Experience supporting stabilization and ongoing production support of technical solutions

Demonstrated ability to work independently as well as in a collaborative team environment

Be able to effectively work with ambiguity

Ability to think critically, proactively, and manage multiple priorities

Preferred:

• Infor WFM experience desired


• Indeavor application experience, or similar ie: Shiftboard, Infor Client, etc.
  Experience in Reporting & Analytics