Senior Advisor - IT Service Management
Objective Partners ·www.objectivepartners.co
Apply directPosition Overview
Responsible for shaping, enforcing, and maturing IT service governance across the organization. Operates with broad autonomy, leads complex operational initiatives, and advises senior leadership on service risk, stability, and performance.Job Description
Essential Job Duties/Responsibilities
- Serve as a senior authority on ITSM processes including incident, major incident, change visibility, problem, knowledge, and service reporting.
- Lead enterprise-wide service initiatives tied to operational stability, TSA exit, and post-spin maturity.
- Act as executive advisor on service risk, readiness, operational decision-making.
- Lead complex on high-risk major incidents in partnership with MIM leadership when required.
- Own service health narratives and executive-level reporting for senior leadership and ELT.
- Define, refine, and enforce service governance standards across infrastructure, applications, EUC, and vendors.
- Mentor Advisors and Analysts, setting expectations for discipline, rigor, and accountability.
- Identify systemic service risks and drive cross-organizational remediation plans.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to the job.
Qualifications
- Bachelor's degree/equivalent in information technology, business, or related fields.
- Seven (7) years' experience in IT operations, ITSM, service delivery, or operational leadership.
- Demonstrated experience operating at an executive advisory level.
- Proven ability to lead through influence across multiple organizations.
- Strong command presence during operational disruptions.
- ITIL certification is preferred.
Job Conditions
- Some travel required.
Frequently asked questions
Who is hiring for the Senior Advisor - IT Service Management role?
Objective Partners is hiring for the Senior Advisor - IT Service Management position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Advisor - IT Service Management job located?
The Senior Advisor - IT Service Management role with Objective Partners is based in Memphis, TN, US.
What does the Senior Advisor - IT Service Management role pay?
Objective Partners lists the Senior Advisor - IT Service Management role at up to USD 65 per hour.
Is the Senior Advisor - IT Service Management role full-time or contract?
This is a full time position at Objective Partners.
What experience level is the Senior Advisor - IT Service Management role?
The Senior Advisor - IT Service Management position is aimed at senior-level candidates.
How do I apply for the Senior Advisor - IT Service Management role at Objective Partners?
Apply directly on Objective Partners's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.