Claims Adjuster

Auto Claims Liability Adjuster

About the Company

Pearl Holding Group is a managing general agent that has been operating in the state of Florida since 1991. Pearl Holding Group represents Ocean Harbor Casualty Insurance Company and Equity Insurance Company.

Both companies solely specialize in personal auto insurance with basic limits providing you with the most value for your insurance dollar.

Pearl Holding is striving to become a best in class claims organization where we redefine the automobile claims experience through innovative solutions, compassionate service, and a relentless commitment to customer satisfaction. Our mission is to deliver fast, fair, and effortless claim resolutions that earn lasting trust and set a new industry standard. To make this a reality, we’re assembling a team of driven professionals who share this vision and can help us achieve it. 

Our insurance policies are sold exclusively through independent agents. These agents are licensed professionals that offer knowledgeable advice and guidance to help you, the customer, select the best combination of coverage and cost, in order to meet all of your insurance needs.

Position Summary

The Liability Claims Adjuster is responsible for initial claims handling. Their caseload consists of claims varying in complexity regarding coverage, liability and investigation.  They are to obtain sufficient information to determine the exposure for each claim. Investigation and claims handling should include the ability to obtain the proper information needed to bring a claim to resolution. 

Reports to: Liability Claims Supervisor

Essential Duties and Functions

The essential functions include, but are not limited to the following:

·       Initial contact with insured and claimants to determine coverage and liability exposure.

·       Obtain recorded statements as warranted.

·       Adhere to company reserving philosophy.

·       Interpret policy language and apply analysis to claims handling.

·       Monitor and control expenses.

·       Maintain 1:1 closing ratio.

Minimum Qualifications (Knowledge, Skills, and Responsibilities)

·       Minimum of 2 years experience in handling non-standard automobile claims.

·       Florida All-Lines Adjuster License.

Preferred Education and Experience:

·       Bachelor's degree or equivalent work experience

Skills and Competencies:

·       Strong written and verbal communication skills

·       Ability to multi-task

·       Excellent customer service skills