Customer Service Rep./Inside Sales
JobSquad V2 ·www.thejobsquad.com
Apply directThe JobSquad Solutions Team is currently looking for a Inside Sales Rep to work at a company located in the Hialeah, FL area!
Job Title: Inside Sales Rep
Job Location: Hialeah. FL 33018
Pay and Hours for Job + Benefits:
$20-$21 per hour
Job Description:
Job summary
We are seeking a dynamic and customer-focused bilingual Customer Service Representative with Inside Sales experience to join our team. This role is responsible for delivering outstanding customer support while identifying sales opportunities, promoting products/services, and driving revenue growth. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is motivated by both service excellence and sales targets.
Key Responsibilities
- Identify and pursue up-selling and cross-selling opportunities during customer interactions
- Generate leads and follow up with potential and existing customers
- Meet or exceed individual and team sales targets
- Prepare and deliver product recommendations tailored to customer needs
- Support promotional campaigns and outbound sales initiatives
- Maintain pipeline and update sales activities in CRM Reports to the CSD Lead.
- Ensuring superior customer service is always delivered to all customers both externally and internal.
- Must have 2-3 years of customer service experience. Position will start as a temporary (40 hrs/week) role under a temporarily assignment and will move to a Permanent position after the probation period of approximately 4-5 months after completion.
- Must be able to keep up with the daily KPIs set forth for the department (orders, return credits, coop claims, etc.).
- This role will expose key individuals to most business principles (Supply Chain, Customer Relations Management (CRM), Accounting, International Business and Inside Sales).
- Must be able to work on a computer for 8 hours a day while answering 100’s of emails, phones calls
- MUST HAVE intermediate to expert understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).
- This position requires the ability to execute data entry of sales orders, coop claims, and return credits from customers both internal and external. This position also requires the customer service rep to execute a great deal of follow-up with the customers and sales reps.
- Position will also require the individual to work on special projects with other departments, such as Marketing, Accounting and Sales.
- Experience operating in an EDI environment is a plus, as well as experience having worked on e-commerce projects.
- Ensure that all transactions that affect the branch inventory and accounts receivable are processed accurately
- Will be required to be proficient in managing accounts, customers, processes and systems.
- Work with other departments on sales, marketing and supply chain initiatives
- Authorize and ensure validity of customer Returns, Coop Claims, Credits, Check requests and Purchase Orders
- Experience with SAGE, ALTEC and/or other customer planning systems a plus.
- Must be able to speak and write Spanish and English, Portuguese a Plus
- Must be detailed oriented and willing to show work performance
Skills
- Excellent communication in English and Spanish (verbal and written)
- Problem-solving and conflict resolution
- Customer relationship Management
- Attention to detail
- Lead generation and follow up
- Closing sales
- Order processing systems
- Data entry and record keeping
- Product Knowledge
- Teamwork and collaboration
Qualifications
High school diploma or equivalent (associate or bachelor’s degree preferred)
1–3 years of experience in customer service and/or inside sales
Proven track record of meeting or exceeding sales goals (preferred)
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Proficiency in CRM software and Microsoft Office Suite
Ability to multitask, prioritize, and work in a fast-paced environment.
Must be able to speak and write Spanish and English
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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Frequently asked questions
Who is hiring for the Customer Service Rep./Inside Sales role?
JobSquad V2 is hiring for the Customer Service Rep./Inside Sales position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Rep./Inside Sales job located?
The Customer Service Rep./Inside Sales role with JobSquad V2 is based in Hialeah, FL, US.
What does the Customer Service Rep./Inside Sales role pay?
JobSquad V2 lists the Customer Service Rep./Inside Sales role at USD 21–27 per hour.
Is the Customer Service Rep./Inside Sales role full-time or contract?
This is a full time position at JobSquad V2.
What experience level is the Customer Service Rep./Inside Sales role?
The Customer Service Rep./Inside Sales position is aimed at mid-level candidates.
How do I apply for the Customer Service Rep./Inside Sales role at JobSquad V2?
Apply directly on JobSquad V2's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.