Trainee Debt Adviser

Trainee Debt Adviser

Salary: £28,000 per annum
Hours: 35 hours per week
Location: Hackney, East London (Hybrid working available following successful probation and subject to business needs)

We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through high-quality debt advice, money guidance and financial education services.

This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You'll join a supportive and growing team and receive training and ongoing professional development to become a qualified Debt Adviser.

Working closely with experienced advisers, you'll support clients facing financial difficulties by providing practical advice, helping them understand their options and empowering them to improve their financial wellbeing.

The role

As a Trainee Debt Adviser, you'll develop the knowledge and skills needed to manage your own caseload while working towards recognised sector training requirements.

Your responsibilities will include:

• Supporting clients through debt advice appointments and casework.
• Gathering and analysing financial information to identify appropriate solutions.
• Managing client enquiries and correspondence in a timely and professional manner.
• Maintaining accurate and confidential case records using case management systems.
• Providing tailored, client-focused advice and signposting to additional support where appropriate.
• Working towards weekly appointment and casework targets.
• Supporting the delivery and promotion of money guidance workshops and other services.
• Contributing to research, evaluation and reporting activities.
• Working collaboratively with colleagues and external organisations to achieve positive outcomes for clients.
• Undertaking ongoing training and professional development to build your debt advice knowledge and skills.

About you

We're looking for someone who is empathetic, organised and passionate about helping others. You don't need to have worked as a Debt Adviser before, but you'll have excellent communication skills and the ability to learn quickly in a fast-paced environment.

You'll have:

• Experience working in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Strong listening skills and a non-judgemental approach when supporting people facing challenging circumstances.
• Good numeracy and IT skills, including Microsoft Office.
• The ability to manage competing priorities and work to deadlines.
• Strong organisational and time management skills.
• Excellent attention to detail and the ability to maintain accurate records.
• A commitment to learning and continuous professional development.
• An understanding of the importance of confidentiality, safeguarding and GDPR.
• A genuine interest in supporting financially excluded and disadvantaged communities.

Experience working in an advice, community or charity setting would be advantageous but is not essential.

Benefits

• Salary of £28,000 per annum.
• 25 days annual leave plus bank holidays.
• An additional day's leave on your birthday.
• Additional annual leave awarded for each year of service, up to 35 days.
• 3% employer pension contribution.
• £200 home office equipment allowance.
• Costco membership.
• Employee Assistance Programme.
• Hybrid and flexible working arrangements following successful probation.
• Comprehensive training and ongoing professional development opportunities.

Please note that occasional evening or weekend work may be required, with time off in lieu provided. This role is subject to an enhanced DBS check.

This is a fantastic opportunity for someone looking to develop specialist skills in debt advice while making a meaningful impact within the charity sector.