IT Network/Telecom Specialist- Tier I (NC803556)

Resource Management Associates Bullhorn ·www.rmallcga.com

Location Raleigh, North Carolina, United States
Type Full time
Level Mid
Source Shazamme
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IT Network/Telecom Specialist- Tier I (NC803556)

Job Details:
 

Night shift schedule (6pm-2am) Monday – Friday

Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.

 

Tier I will provide:

 

  • Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.

  • Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.

  • Receiving, triaging, documenting, and tracking support tickets through resolution.

  • Troubleshooting network, telecom, and connectivity issues affecting 911 operations.

  • Communicating with:

    • 911 Directors and Supervisors

    • Telecommunications carriers

    • Service providers

    • Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

 

The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.

  • Help desk / incident management

  • Telecommunications support

  • Public safety communications support

 

The position supports mission-critical emergency communications infrastructure for the state.

Frequently asked questions

Who is hiring for the IT Network/Telecom Specialist- Tier I (NC803556) role?
Resource Management Associates Bullhorn is hiring for the IT Network/Telecom Specialist- Tier I (NC803556) position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Network/Telecom Specialist- Tier I (NC803556) job located?
The IT Network/Telecom Specialist- Tier I (NC803556) role with Resource Management Associates Bullhorn is based in Raleigh, NC, US.
Is the IT Network/Telecom Specialist- Tier I (NC803556) role full-time or contract?
This is a full time position at Resource Management Associates Bullhorn.
What experience level is the IT Network/Telecom Specialist- Tier I (NC803556) role?
The IT Network/Telecom Specialist- Tier I (NC803556) position is aimed at mid-level candidates.
How do I apply for the IT Network/Telecom Specialist- Tier I (NC803556) role at Resource Management Associates Bullhorn?
Apply directly on Resource Management Associates Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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