Desktop Support
Talent Groups ·www.talentgroups.com
Apply direct
Duration: 9 months to start
Job Description:
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin.
The main activities for this role are as follows:
Skillsets:
Top Required Skills & Years of Experience:
Nice to Have Skills:
#LI-Remote
Job Description:
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin.
The main activities for this role are as follows:
- Tier 3 support and maintenance of workstation software and hardware
- Support and maintenance of Operating Systems for user workstations
- Peripheral device support (printers/scanner/etc) and maintenance
- Incident and Service Request Management
- Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
- Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
- Incident and Service Request Management (5 years or more REQUIRED)
- Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
- Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
- Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
- Patch Management
- Imaging experience using management tool (SCCM, Ivanti, etc.)
- Learning management system (LMS) support experience
- Google Workspace experience
- Microsoft's Group Policy Object (GPO) experience
#LI-Remote
Frequently asked questions
Who is hiring for the Desktop Support role?
Talent Groups is hiring for the Desktop Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support job located?
The Desktop Support role with Talent Groups is based in Madison, WI, US. The role is remote-friendly.
Is the Desktop Support role remote?
Yes — the Desktop Support position at Talent Groups is remote. Candidates based in US are preferred.
What does the Desktop Support role pay?
Talent Groups lists the Desktop Support role at USD 21–31 per hour.
Is the Desktop Support role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Desktop Support role?
The Desktop Support position is aimed at mid-level candidates.
How do I apply for the Desktop Support role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.