Inventory & Returns Customer Service Coordinator
Wow Recruitment Idibu ·www.wowrecruitment.com.au
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Senior Customer Service Specialist – Inventory & Returns
$74K + Super + Bonus
Hybrid | Alexandria + Erskine Park + WFH
Step into a senior customer service role with a globally recognised brand where you’ll take real ownership of escalations, support inventory-related enquiries, and play a key role in managing returns and operational challenges across a national supply chain.
What’s in It for You
You’ll sit at the centre of Customer Service and Operations, ensuring a seamless experience for customers while supporting inventory and returns processes across the business:
If you're a senior customer service professional who enjoys problem-solving and has an interest in inventory and returns, we want to hear from you.
Please contact Lucy and Louise by applying now.
#SCR-louise-anderson
$74K + Super + Bonus
Hybrid | Alexandria + Erskine Park + WFH
Step into a senior customer service role with a globally recognised brand where you’ll take real ownership of escalations, support inventory-related enquiries, and play a key role in managing returns and operational challenges across a national supply chain.
What’s in It for You
- Yearly performance bonus based on company success
- Hybrid working model (office, warehouse exposure, and WFH)
- Exposure to a multi-site national supply chain (Sydney, Melbourne, Perth)
- Strong career progression into supply chain, operations, or CS leadership roles
- Supportive, collaborative team with a high-performing culture
You’ll sit at the centre of Customer Service and Operations, ensuring a seamless experience for customers while supporting inventory and returns processes across the business:
- Manage complex customer enquiries, particularly around stock, orders, and returns
- Investigate and resolve stock discrepancies impacting customer orders with 3PL partners
- Coordinate end-to-end returns, from customer request through to warehouse processing
- Monitor stock availability and communicate issues, delays, or solutions to customers and internal teams
- Support stock movements and interstate transfers to improve fulfilment outcomes
- Work closely with Customer Service, warehouses, and transport providers
- Assist with faulty stock management and repackaging coordination
- Identify opportunities to improve returns and inventory-related CS processes
- Experience in Customer Service, with exposure to inventory, logistics, or returns
- Strong interest in supply chain operations, particularly inventory and reverse logistics
- Strong analytical skills and attention to detail
- Experience with ERP systems (SAP highly regarded) and Excel
- Confident communicator with strong stakeholder engagement skills
- Ability to manage multiple priorities and escalations in a fast-paced environment
- Full Australian work rights
If you're a senior customer service professional who enjoys problem-solving and has an interest in inventory and returns, we want to hear from you.
Please contact Lucy and Louise by applying now.
#SCR-louise-anderson
Frequently asked questions
Who is hiring for the Inventory & Returns Customer Service Coordinator role?
Wow Recruitment Idibu is hiring for the Inventory & Returns Customer Service Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Inventory & Returns Customer Service Coordinator job located?
The Inventory & Returns Customer Service Coordinator role with Wow Recruitment Idibu is based in Alexandria, NSW, AU. The role is remote-friendly.
Is the Inventory & Returns Customer Service Coordinator role remote?
Yes — the Inventory & Returns Customer Service Coordinator position at Wow Recruitment Idibu is remote. Candidates based in AU are preferred.
What does the Inventory & Returns Customer Service Coordinator role pay?
Wow Recruitment Idibu lists the Inventory & Returns Customer Service Coordinator role at AUD 70,000–75,000 per year.
Is the Inventory & Returns Customer Service Coordinator role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Inventory & Returns Customer Service Coordinator role?
The Inventory & Returns Customer Service Coordinator position is aimed at mid-level candidates.
How do I apply for the Inventory & Returns Customer Service Coordinator role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.