Application Support Consultant

Talution Group ·www.talution.com

Location Chicago, IL, United States
Work type Remote
Salary USD 40 - 45 / hour
Type Full time
Level Mid
Source Shazamme
Financial Services Accepting Candidates
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Application Support Consultant

Location: Remote

Role Type: Technical Systems Administration & Application Support

Position Overview

Are you a tech-savvy problem solver who thrives at the intersection of production systems administration and application support? We are seeking a Remote Application Support Consultant to maintain health, performance, and operational reliability across our production environments.

In this role, you will act as a key technical investigator—balancing runbook execution, database querying, server maintenance, and cloud telemetry analysis. If you enjoy diving deep into SQL, managing production Windows/Azure environments, and using AI tools to quickly research and resolve complex technical incidents under pressure, this role is for you.

What You Will Do

Production System & Application Administration

  • Investigate & Troubleshoot SQL: Perform deep-dive incident investigations using SSMS and T-SQL to analyze job status, identify stuck batch processing, and safely execute data updates.

  • Maintain Infrastructure & IIS: Monitor proactive system alerts, navigate production Windows servers via RDP, inspect IIS logs, manage app pools, and analyze Windows Event Viewer logs before alerts turn into customer-impacting outages.

  • Manage Cloud Operations: Leverage Azure Storage, SAS URLs, and PowerShell to safely move data and handle operational tasks in high-security environments.

  • Analyze Network & Telemetry Data: Leverage APM tools like New Relic, Azure App Gateways, and load balancers to diagnose health probes, track telemetry, and troubleshoot standard HTTP errors (e.g., 404, 500).

Operational & Incident Execution

  • Master Runbook Discipline: Execute complex, step-by-step runbooks quickly and accurately—exercising sound technical judgment to determine when a runbook step does not fit the current scenario.

  • Perform Incident Triage: Assess incident severity levels, drive root-cause analysis, know precisely when to troubleshoot independently versus when to escalate, and communicate status updates across Slack, Microsoft Teams, and Jira.

  • Leverage AI Tools: Use AI resources modernly and effectively as a research companion to rapidly digest complex runbooks, speed up troubleshooting, and navigate unfamiliar technical scenarios.

  • Maintain Ticket & Process Hygiene: Document root-cause findings in Jira, write concise post-incident summaries, and continuously update or draft new runbooks to elevate team knowledge.

  • Collaborate in Cross-Functional Incident Rooms: Engage actively on bridge calls with triaged teams, building strong working relationships while working through high-pressure production events.

Key Requirements

Core Technical Foundation

  • SQL / Database (Critical): Strong hands-on proficiency writing and reading T-SQL queries in SQL Server Management Studio (SSMS), validating query results before committing changes, and understanding database job/batch relationships.

  • Windows Server & IIS: Practical experience with Windows Server administration (via RDP), IIS management (App Pools, logs), and Windows Event Viewer.

  • Azure & Cloud Fundamentals: Practical knowledge of cloud-hosted applications, Azure Storage management, SAS URLs, and PowerShell-based operational scripts.

  • Networking Basics: Familiarity with Application Gateways, load balancer behaviors, and reading server/HTTP traffic logs.

Operational Strengths & Soft Skills

  • Methodical Under Pressure: A composure-first approach to incidents—investigating, verifying, and testing hypotheses before deploying fixes to live production.

  • Comfort with Ambiguity: Ability to piece together answers using incomplete information, logs, telemetry, and documentation.

  • Batch & File Processing Awareness: Exposure to file ingestion workflows, batch jobs, deduplication, and file archive handling.

  • Clear Written Communication: Exceptional skill in providing clear, concise incident updates and shift handoffs.

Nice-to-Have / Accelerators

  • APM Tools: Hands-on experience with New Relic (trace investigation, dashboard analysis, alert correlation).

  • Payment Messaging Knowledge: Familiarity with financial or payment message formats (e.g., SWIFT MT101, MT210, pacs.008).

  • Scripting: Advanced PowerShell scripting capabilities for server and cloud automation.

  • On-Call Experience: Proven track record of responding to on-call production incidents in fast-paced environments.

Frequently asked questions

Who is hiring for the Application Support Consultant role?
Talution Group is hiring for the Application Support Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Application Support Consultant job located?
The Application Support Consultant role with Talution Group is based in Chicago, IL, US. The role is remote-friendly.
Is the Application Support Consultant role remote?
Yes — the Application Support Consultant position at Talution Group is remote. Candidates based in US are preferred.
What does the Application Support Consultant role pay?
Talution Group lists the Application Support Consultant role at USD 40–45 per hour.
Is the Application Support Consultant role full-time or contract?
This is a full time position at Talution Group.
What experience level is the Application Support Consultant role?
The Application Support Consultant position is aimed at mid-level candidates.
How do I apply for the Application Support Consultant role at Talution Group?
Apply directly on Talution Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct