Technical Business Development Manager, EMEA

What You Can Expect

You will accelerate service provider partners from onboarding through go-to-market launch, bridging technical and commercial needs. Working across partner engineering, sales, and internal specialist teams, you will design enablement programs and productize partner offers. You will deliver measurable partner readiness and revenue impact.

About the Team

We enable service providers to build and launch Zoom-powered offerings at scale. Our team collaborates across sales, engineering, and operations to deliver partner onboarding, enablement, and go-to-market support. We exist to accelerate partner success and expand Zoom's reach through the service provider channel.

Responsibilities

• Partnering with Sales to lead technical and commercial onboarding for service provider partners, including cloud peering architecture, API integration pathways, and platform capability workshops
• Designing go-to-market strategies and productized offers with partners, including pricing models, service bundles, and customer-facing collateral
• Delivering technical and sales enablement programs for partner engineering and sales teams, coordinating certification pathways and competency frameworks
• Managing end-to-end partner experience across onboarding and launch, coordinating with internal specialist teams and resolving blockers
• Driving ongoing partner development through joint business planning, performance reviews, and capability expansion initiatives

What We're Looking For

• Navigate service provider business models, including telco, carrier, and wholesale channel partner commercial structures and operational requirements
• Demonstrate technical fluency in cloud communications architecture, including UCaaS/CCaaS platforms, SIP trunking, cloud peering, and API integrations
• Build partner go-to-market offers, including pricing models, service bundling, and commercial value positioning for wholesale contexts
• Design and deliver structured enablement programs that drive measurable partner capability and sales readiness
• Collaborate across cross-functional teams (sales, engineering, operations, marketing) to deliver partner outcomes without direct authority
• Manage complex partner lifecycles end-to-end, maintaining accountability for multiple concurrent workstreams and partner experience quality
• Contribute to continuous improvement of partner program assets, processes, and frameworks within the team
• Support operational readiness activities, including partner support structures, escalation paths, and go-live process coordination

Salary Range or On Target Earnings:

Minimum:

Maximum:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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