Business Operations Manager

About the Company

Our client is a long-established, family-owned specialist business with an outstanding reputation for quality, professionalism and customer service. As they approach an exciting new phase of growth, they are investing in their people, technology and business systems to create an exceptional workplace and deliver outstanding service to their customers.

They are now seeking an experienced Business Operations Manager to play a key role within the leadership team.

The Opportunity

This is much more than an Office Manager or Executive Assistant position.

Reporting directly to the Managing Director, you will oversee day-to-day business operations, improve systems and processes, support the leadership team and help shape the future direction of the business.

This is an ideal opportunity for someone who enjoys making improvements, bringing structure to busy environments and working across multiple areas of a business.

Key Responsibilities

• Support the Managing Director and senior leadership team
• Oversee day-to-day business operations
• Manage office administration and business support functions
• Coordinate HR administration, recruitment and onboarding
• Monitor compliance and company policies
• Organise leadership meetings and business reporting
• Manage supplier relationships and facilities
• Support property and contract administration
• Review and improve systems, processes and efficiencies
• Identify opportunities to introduce technology and AI to improve business performance
• Ensure projects are delivered effectively and deadlines are achieved
• Act as the central point of coordination across departments

About You

We are looking for someone who is naturally organised, proactive and enjoys taking ownership.

You will ideally have experience in:

• Business Operations
• Office Management
• Executive or Senior Administration
• HR Administration
• Project Coordination
• Process Improvement
• Facilities or Supplier Management
• Compliance Administration
• Leadership Support
• Change Management

You'll also demonstrate:

• Excellent organisational skills
• Strong communication and interpersonal skills
• High levels of professionalism and discretion
• A proactive approach with excellent problem-solving abilities
• Confidence working with senior stakeholders
• The ability to prioritise multiple projects simultaneously
• Strong IT skills with an interest in technology and AI
• A continuous improvement mindset

What's on Offer

• Salary of £45,000 - £55,000 depending on experience
• Discretionary bonus
• Monday-Friday working hours
• Long-term career progression
• Leadership mentoring and professional development
• Investment in learning, technology and AI
• Opportunity to genuinely influence how the business grows
• Join a successful and ambitious family-owned organisation

Why Apply?

This is a rare opportunity to join a respected business where your contribution will have a genuine impact.

If you enjoy improving processes, supporting people, driving operational excellence and being at the centre of a successful organisation, we'd love to hear from you.

Please apply with your CV and a covering letter explaining:

• Why this opportunity interests you.
• An improvement or project you've successfully introduced.
• Why you believe you would make an excellent Business Operations Manager.