IT Operations Technical Administration Specialist
Skillhouse ·www.skillhouse.co.jp
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A leading mobility technology company and part of a major global mobility group is seeking a bilingual IT Operations Technical Administration Specialist to support its IT Support Operations team in Tokyo.
This is a highly international role, working closely with IT teams across Japan and APAC to support projects, operations, documentation, reporting, and cross-functional coordination.
Responsibilities:
- Coordinate daily IT operations, ticket queues, escalations, open issues, and SLA follow-up
- Support IT projects by tracking tasks, milestones, deliverables, and action items
- Prepare and maintain English–Japanese SOPs, process documentation, and knowledge base materials
- Coordinate meetings across Japan and overseas teams, including agendas, minutes, and follow-ups
- Support communication between technical and non-technical stakeholders, including English–Japanese translation
- Maintain operational records and workflows in tools such as JIRA and ServiceNow
- Prepare reports, dashboards, presentations, and management summaries
- Provide general administrative and coordination support to IT leadership, vendors, and team members
Required skills
- 3+ years of experience in IT operations support, project coordination, PMO support, operations coordination, or technical administration
- Experience with JIRA, ServiceNow, Confluence, or similar IT tools
- Strong documentation, reporting, and technical writing skills
- Experience with English–Japanese translation in a business or technical environment
- Excellent organizational skills and ability to manage multiple priorities
- Strong communication skills with both technical and business stakeholders
- Proficiency in Microsoft Office and/or Google Workspace
Why you should apply:
- Join a global technology environment working on AI, autonomous driving, robotics, and smart city initiatives
- Work closely with IT managers, technical leads, and system administrators across Japan and APAC
- Gain broad exposure to IT operations, project coordination, ITSM, reporting, and process improvement
- Ideal opportunity for a bilingual IT professional who enjoys coordination, organization, documentation, and keeping complex operations moving
Company details:
A global mobility technology organization backed by one of Japan’s most recognized automotive groups, developing next-generation technologies across autonomous driving, AI, robotics, and smart city infrastructure. The organization brings together international technology talent to build innovative solutions with a strong focus on quality, safety, and real-world implementation.
Work hours: 9:00–18:00
Work location:Tokyo
Work style: 4 days in office / 1 day Work From Home (First month: 5 days in office)
Holidays: Weekends, public holidays, year-end and New Year holidays, paid leave, and other special leave
Benefits: Full social insurance, DC pension plan, transportation expenses, Skillhouse University, Test Payback System, and other benefits
This is a highly international role, working closely with IT teams across Japan and APAC to support projects, operations, documentation, reporting, and cross-functional coordination.
Responsibilities:
- Coordinate daily IT operations, ticket queues, escalations, open issues, and SLA follow-up
- Support IT projects by tracking tasks, milestones, deliverables, and action items
- Prepare and maintain English–Japanese SOPs, process documentation, and knowledge base materials
- Coordinate meetings across Japan and overseas teams, including agendas, minutes, and follow-ups
- Support communication between technical and non-technical stakeholders, including English–Japanese translation
- Maintain operational records and workflows in tools such as JIRA and ServiceNow
- Prepare reports, dashboards, presentations, and management summaries
- Provide general administrative and coordination support to IT leadership, vendors, and team members
Required skills
- 3+ years of experience in IT operations support, project coordination, PMO support, operations coordination, or technical administration
- Experience with JIRA, ServiceNow, Confluence, or similar IT tools
- Strong documentation, reporting, and technical writing skills
- Experience with English–Japanese translation in a business or technical environment
- Excellent organizational skills and ability to manage multiple priorities
- Strong communication skills with both technical and business stakeholders
- Proficiency in Microsoft Office and/or Google Workspace
Why you should apply:
- Join a global technology environment working on AI, autonomous driving, robotics, and smart city initiatives
- Work closely with IT managers, technical leads, and system administrators across Japan and APAC
- Gain broad exposure to IT operations, project coordination, ITSM, reporting, and process improvement
- Ideal opportunity for a bilingual IT professional who enjoys coordination, organization, documentation, and keeping complex operations moving
Company details:
A global mobility technology organization backed by one of Japan’s most recognized automotive groups, developing next-generation technologies across autonomous driving, AI, robotics, and smart city infrastructure. The organization brings together international technology talent to build innovative solutions with a strong focus on quality, safety, and real-world implementation.
Work hours: 9:00–18:00
Work location:Tokyo
Work style: 4 days in office / 1 day Work From Home (First month: 5 days in office)
Holidays: Weekends, public holidays, year-end and New Year holidays, paid leave, and other special leave
Benefits: Full social insurance, DC pension plan, transportation expenses, Skillhouse University, Test Payback System, and other benefits
Frequently asked questions
Who is hiring for the IT Operations Technical Administration Specialist role?
Skillhouse is hiring for the IT Operations Technical Administration Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Operations Technical Administration Specialist job located?
The IT Operations Technical Administration Specialist role with Skillhouse is based in Tokyo, US.
What does the IT Operations Technical Administration Specialist role pay?
Skillhouse lists the IT Operations Technical Administration Specialist role at USD 6,000,000–7,500,000 per year.
Is the IT Operations Technical Administration Specialist role full-time or contract?
This is a full time position at Skillhouse.
What experience level is the IT Operations Technical Administration Specialist role?
The IT Operations Technical Administration Specialist position is aimed at mid-level candidates.
How do I apply for the IT Operations Technical Administration Specialist role at Skillhouse?
Apply directly on Skillhouse's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.