Quality Systems Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Quality Systems Manager
Location: Frederica, Delaware

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.  

Job Overview:
The Quality Management Systems (QMS) Manager is responsible for the development, implementation, maintenance, and continuous improvement of the organization's Quality Management System, supplier quality, configuration management, and supporting quality processes for the Astrospace & Defense Solutions business. This role ensures compliance with applicable regulatory, customer, industry, and certification requirements, including AS9100D, while driving operational excellence, supplier performance, risk mitigation, and a culture of quality throughout the organization.The Quality Systems Manager is an individual contributor or a people leader.  The scope of work is global and directly impacts the operations of the organization.  Communications among team members and external partners is critical for this role, in all forms.  The incumbent has a wide latitude of discretion and significant influence and impact on the quality function as a whole. 

Responsibilities:

• Maintain and continuously improve the Quality Management System (QMS) in accordance with AS9100D, ISO 9001, customer requirements, and applicable regulatory standards.
• Ensure organizational compliance with company quality policies, procedures, Standard Operating Procedures (SOPs), customer requirements, and regulatory obligations.
• Develop, manage, and execute internal audit programs and coordinate external audits conducted by customers, certification bodies, and regulatory agencies.
• Serve as the primary liaison with customers, certification bodies, and regulatory agencies on quality system and compliance matters.
• Oversee document control processes to ensure quality documentation, procedures, work instructions, and records remain accurate, current, and compliant.
• Lead risk management activities, including risk identification, assessment, mitigation, and ongoing monitoring to support business and quality objectives.
• Manage quality system processes, including corrective and preventive actions (CAPA), nonconformance management, root cause analysis, and continuous improvement initiatives.
• Develop, analyze, and report quality performance metrics and key performance indicators (KPIs) to drive data-based decision-making and operational excellence.
• Prepare and facilitate Management Review meetings and provide recommendations to leadership regarding quality system effectiveness and improvement opportunities.
• Partner with Supply Chain, Engineering, and Operations to evaluate, qualify, approve, and monitor supplier performance.
• Lead and develop Configuration Management personnel, assigning priorities and workload.
• Responsible for controlling, documenting, and maintaining the integrity of a product’s configuration throughout its lifecycle. Ensuring drawings, specifications, BOMs, software versions, and documents are properly controlled.
• Chair or participate in Configuration Control Boards and participate in the Project Development Team (PDT).
• Lead supplier audits, assessments, surveillance activities, and supplier corrective action processes to ensure compliance with contractual, customer, and regulatory requirements.
• Implement corporate quality initiatives and collaborate with site leadership to drive quality improvement programs and achieve business objectives.
• Provide quality-related training and guidance to employees to promote compliance, quality awareness, and continuous improvement.
• Participate on cross-functional teams and collaborate with customers, suppliers, and external partners to resolve quality issues and support strategic initiatives.
• May provide leadership and direction for quality personnel, including recruitment, coaching, performance management, employee development, and succession planning.
• Foster a culture of quality, accountability, customer focus, and continuous improvement throughout the organization.

Requirements:

• Must be able to access shared databases supporting U.S. Government programs. Due to U.S. export control regulations, applicants must qualify as a U.S. Person, defined as a U.S. citizen, U.S. national, lawful permanent resident (Green Card holder), refugee, asylee, or otherwise be eligible to obtain any required U.S. Government authorizations.
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• Experience maintaining an AS9100-certified QMS, leading internal and external audits, corrective actions, and quality system improvement initiatives
• Certified Six Sigma Green Belt or higher
• Formal AS9100D Quality Management System training
• AS9100D or ISO 9001 Internal Auditor or Lead Auditor certification

Core Competencies:

• Understanding and wide application of technical principles, theories, and concepts related to Total Quality Management Systems and manufacturing operations
• Solutions-oriented thinking for difficult, technical situations
• Self-directed and proficient with time and project management
• Demonstrated ability to lead either through authority or influence
• Excellent communication skills, both written and verbal
• Excellent presentation skills
• Proficient in Microsoft Office Suite including Word, PowerPoint and Excel; Ability to adapt/ adjust to new technologies and methods

Preferences:

• Working knowledge of aerospace customer, regulatory, and quality requirements
• Experience within a large multinational manufacturing organization
• Bachelor of Science in Engineering, Quality Management, Industrial or related field of study.
• 5+ years of quality management or quality assurance experience in manufacturing

Travel & Work Arrangements/Requirements:

• Fully site based
• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; occasionally exposed to fumes or airborne particles; and chemicals or solutions. The noise level in the work environment is usually moderate.
• The employee regularly sits, stands and walks. 
• The employee occasionally lifts and/or moves up to 20 pounds.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee will regularly use visual attention, eye focusing, visual perception.  
• The employee will regularly use reason, logic, and critical-thinking skills.

What We Offer 
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.