General Manager - Client Services

Established in 1993, Agsafe is the not-for-profit, wholly owned subsidiary of CropLife Australia and is Australia's leading agricultural chemical stewardship organisation.

Agsafe works in partnership with industry to promote the safe handling, transport, storage and responsible management of agricultural and veterinary (AgVet) chemicals across Australia.

In July 2026, Agsafe launched its new Agsafe Industry Standards—a modern, nationally consistent certification framework that sets the benchmark for the safe storage, handling and transport of AgVet chemicals. These standards are now being implemented across hundreds of agricultural retail and distribution sites nationwide, with assessments conducted by Agsafe's experienced Stewardship Field Officers located throughout Australia.

Complementing this work, Agsafe also delivers nationally recognised safety training programs, operates Australia's leading product stewardship initiatives including drumMUSTER, ChemClear and bagMUSTER, and supplies a wide range of safety equipment and resources through the Agsafe Online Shop.

Agsafe is an organisation committed to continual improvement, industry collaboration and helping create safer workplaces across Australian agriculture.

This is a unique leadership opportunity to lead the Client Services team responsible for delivering the customer experience behind one of Australia's most important agricultural safety programs.

Reporting to the Chief Operations Officer, the General Manager – Client Services leads a high-performing team responsible for managing relationships with agricultural businesses undertaking Agsafe Industry Standards certification.

Your team will coordinate and schedule assessments undertaken by Agsafe's national Stewardship Field Officer network, provide ongoing support throughout the certification journey, coordinate Agsafe's training services, oversee the operation of the Agsafe Online Shop and continually improve the client experience across every touchpoint.

This is far more than an operational management role.

You will help shape how Agsafe engages with industry, build strong relationships with Australia's leading agricultural businesses and ensure the successful delivery of programs that improve workplace safety, environmental stewardship and operational excellence throughout the AgVet supply chain.

Working closely with the Executive team, you will drive service improvements, lead system enhancements, develop your team and ensure Agsafe continues to provide an industry-leading client experience.

• Lead and inspire the Client Services team to deliver exceptional customer service.
• Manage client relationships throughout the Agsafe Industry Standards certification process.
• Coordinate and oversee the scheduling and delivery of premises assessments conducted by Agsafe's national Stewardship Field Officers.
• Drive continual improvement across client service systems, processes and reporting.
• Lead the delivery and administration of Agsafe's suite of industry training programs.
• Oversee the operation and ongoing development of the Agsafe Online Shop.
• Build strong relationships with key industry stakeholders, members and clients.
• Contribute to strategic planning, budgeting and organisational performance.
• Champion a culture of service excellence, innovation and continuous improvement.

About You

We're seeking an experienced leader who is passionate about delivering outstanding client service while leading a motivated and capable team.

You will bring:

• Demonstrated leadership experience managing customer or client service teams.
• A proven ability to build strong relationships with clients and stakeholders.
• Experience leading operational service delivery and driving continuous improvement.
• Strong commercial, governance and financial management capability.
• Excellent communication, organisational and people leadership skills.
• The ability to think strategically while maintaining a strong focus on operational excellence.
• Experience within agriculture, safety, training, compliance or professional services will be highly regarded.
• Relevant tertiary qualifications in business, management or a related discipline.

Why Join Agsafe?

This is an opportunity to make a genuine difference.

Every day, the work of your team contributes directly to improving the safe handling, storage and transport of agricultural chemicals across Australia. You'll be leading a passionate team that supports hundreds of agricultural businesses, helping raise safety standards and strengthen industry stewardship.

If you're looking for a leadership role where you can influence strategy, develop people, build exceptional client relationships and make a lasting contribution to Australian agriculture, we'd love to hear from you.

An attractive executive salary package, together with tools of trade including laptop and home office equipment, will be provided.

For a confidential discussion, please contact David Jackson on 1300 380 701, or apply via www.rimfireresources.com.au with your current Resume and a brief Cover Letter.