C004651 IT Service Desk Technician (NS) BELGIUM - 13 May

Park Lane Recruitment ·www.plr.ltd

Location Brussels, Brussels, Belgium, Belgium
Type Full time
Level Mid
Source Shazamme
NATO
Apply direct
Deadline Date: Wednesday 13 May 2026
 
Requirement: IT Service Desk Technician
 
Location: Brussels, BELGIUM
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed: 44 EUR
 
Total Scope of the request (hours): 418
 
Required Start Date: As Soon As Possible
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:
  • First Contact Resolution (1st line resolution)
  • Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business
  • Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access Management
  • Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination
  • IT Asset Management: Keep asset management systems up to date
  • Knowledge Management: Create, maintain and utilise SOP, processes and support documentation
  • Able to work with limited supervision
  • Perform other duties as may be required
Requirements
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Relevant Service Desk 1st level support experience is a must
  • Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
  • Extensive knowledge of Microsoft desktop applications, Office and OS
  • Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
  • Extensive knowledge of VPN software and VPN troubleshooting
  • Minimal Mobile Device Management (MDM) knowledge required
  • Language Skills - NATO HQ official languages are English and French. Both are required:
  • A thorough knowledge of English, both written and spoken
  • A good working knowledge of French (spoken)
Competencies or Personal Attributes:
  • Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
  • Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
  • Communication Skills - Good diplomacy and tact

Frequently asked questions

Who is hiring for the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May role?
Park Lane Recruitment is hiring for the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May position, a Shazamme client. Apply directly on the employer's career site.
Where is the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May job located?
The C004651 IT Service Desk Technician (NS) BELGIUM - 13 May role with Park Lane Recruitment is based in Brussels, BE.
Is the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May role?
The C004651 IT Service Desk Technician (NS) BELGIUM - 13 May position is aimed at mid-level candidates.
How do I apply for the C004651 IT Service Desk Technician (NS) BELGIUM - 13 May role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct