Head of Infrastructure SRE Engineering
Zoom ·careers.zoom.com
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Our people make all the difference in our success.
The Infrastructure team plays a crucial role in maintaining and optimizing our organization's cloud infrastructure, identity, endpoint and collaboration services.
The teams primary goal is to ensure optimal performance, security, and management of all infrastructure applications and clouds by employing modern tools, self-service capabilities, and automation techniques. This approach enables the team to maintain a robust and efficient cloud infrastructure while constantly improving its functionality and reliability.
The team is responsible for the architecting, engineering, and supporting various infrastructure applications and cloud services to ensure stability, security, and efficiency.
We leverage a SRE mindset with coding and scripting skills to develop automated workflows, streamline operations, and continuously enhance infrastructure applications and cloud environments.
Overall the team is responsible for enabling Zoomies to perform their best work by providing a secure and frictionless experience for all daily operations, ultimately delivering happiness to our customers.
What you can expect
The ideal candidate possesses an SRE / DevOps mindset to further transform the team to become programmatic operationally, while maintaining a solutions based mindset to address new business needs. This leader will also play a key role in helping support our product teams and the future of AI with a strong background in infrastructure as code to support Identity (IGA/IAM), Authentication, Directory Services, SaaS application enablement, and Multi-Cloud services along with the ability to troubleshoot complex issues and implement innovative solutions.
The leader will have to be technically, and operationally minded with a focus on end user experience through automation and will be a key team member in helping drive a modern, self-service, proactive and AI driven solutions.
Responsibilities
The Head of Infrastructure Engineering is a key technical IT leader, reporting to the Head of Infrastructure & Client Experience and manage a team of infrastructure Apps SRE's. The role is remote and the right candidate will oversee five key functions at Zoom.
Infrastructure as Code - Lead a technical SRE / Infrastructure Application Engineering team with an understanding of automation, scripting, data transformation and API's. Have experience with managing cloud based infrastructure following CI/CD best practices with Jira and GitLab and experience. Infrastructure as code using Terraform and configuration management with Ansible, Puppet, Chef, SALT Stack. Understanding of modern scripting and languages like PowerShell, Linux/Bash, Python and Golang.
Identity and Access Management - they need to have an understanding of IGA and IAM (Identity, Authentication and Authorization) as well as directory services (Okta, Radius, MFA, Entra ID, Certificates).
Endpoint Management - they need to have an understanding of endpoints and Modern Device Management, VDI, macOS, Windows, Mobile, DEX (Digital Employee Experience), Workspace One/Jamf).
Collaboration - they need to understand modern collaboration tools. This includes Mail, Video Conferencing, Chat, Voice/Call Center Technologies as well as Future of Work and AI (GWorkspace, 365, Zoom Workspace, Proofpoint).
Cloud Operations - The need to understand cloud infrastructure as a service and infrastructure as a service (IaaS). (GCP, AWS, Azure, Hyperconverged Hardware, VMware).
In addition, the leader will need to have service oriented, proactive approach to solutions. An understanding of Enterprise Architecture and governance best practices.
Experience will be key to this role by having an acute understanding of DEX to partner closely with the support organization and business leaders.
The leader's timezone will have to balance with our Global Support organization leadership in India and the Phillipines as well as our China IT leadership.