C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun

Park Lane Recruitment ·www.plr.ltd

Location Mons, Mons, Belgium, Belgium
Type Full time
Level Mid
Source Shazamme
NATO
Apply direct
Deadline Date: Thursday 4 June 2026
 
Requirement: Service Support Integration Officer
 
Location: Mons, BELGIUM
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 95 EUR
 
Total Scope of the request (hours): 800
 
Required Start Date: 13 July 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  
  • Support the development, implementation, and review of strategic plans, policies, and initiatives by conducting analysis, coordinating inputs, and preparing reports and recommendations for management.
  • Coordinate risk management activities, including maintaining risk registers, monitoring mitigation actions, and preparing regular reports to support management decision-making.
  • Analyse business processes and working practices to identify opportunities for improvement, increased efficiency, and greater standardization.
  • Develop process maps, briefing materials, and recommendations to support business process improvement initiatives.
  • Monitor performance against agreed objectives and key performance indicators, and prepare reports and presentations for senior management.
  • Coordinate the implementation and follow-up of organizational improvement initiatives and management actions.
  • Facilitate meetings, workshops, and working groups; document outcomes and track agreed actions to completion.
  • Support workforce and resource planning activities, including the collection and analysis of staffing, training, and funding requirements.
  • Assist in the development and maintenance of policies, procedures, standards, and guidance to ensure consistency and compliance.
  • Build and maintain effective relationships with internal and external stakeholders, acting as a focal point for coordination and information exchange.
  • Support the identification, investigation, and resolution of incidents, recurring issues, and operational challenges, and track corrective actions.
  • Prepare high-quality briefings, reports, presentations, and correspondence for management and governance bodies.
  • Provide advice and analytical support to managers and staff on strategic planning, risk management, performance monitoring, and organizational effectiveness matters.
  • Contribute to the continuous improvement of tools, templates, and reporting mechanisms used to support planning and management activities.
  • Support the design and implementation of service support models for new NATO entities, capabilities, and locations, including service scope, roles and responsibilities, escalation arrangements, and transition criteria.
  • Coordinate service integration activities in line with SIAM principles to ensure effective end-to-end support across multiple internal and external providers.
  • Ensure service support arrangements are aligned with the NCIA service catalogue, service management governance, and relevant ITIL practices.
  • Contribute to project and programme activities by integrating operational readiness and service transition requirements.
  • Develop and maintain key artefacts, including service support models, readiness assessments, integration plans, KPI/SLA frameworks, and risk registers.
  • Coordinate with stakeholders to ensure operational readiness, service continuity, and effective transition into service.
  • Support operational planning, crisis response, and surge activities to ensure service implications are fully considered.
  • Monitor contractor-delivered services to ensure compliance with CSU procedures and service quality standards.
  • Prepare reports, briefings, and decision papers for management and governance bodies.
  • Represent DCSU in meetings, working groups, and governance forums, as required.
  • Contribute to service level management activities, including the development and review of SLAs, OLAs, and underpinning agreements.
  • Participate in recruitment and selection activities, as required.
Requirements
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • A master degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience or a Bachelor's degree with 5 years post related experience.
  • The incumbent must have a minimum of five years of CIS engineering experience and five years of experience in the management of CIS systems as a Service Operations Manager.
  • A minimum of five years managerial and supervisory experience leading multi-disciplinary service delivery teams involving dependencies, suppliers, contractors and governance stakeholders in complex, multinational environments.
  • Knowledge and experience in the preparation and implementation of new or changed services.
  • Knowledge in the management of performance of systems and services.
  • Knowledge and experience of requirements' identification, and their analysis and validation.
  • Demonstrated experience in service continuity, incident response, and infrastructure support.
  • Experience in NATO planning processes (NDPP, COPD) or similar and comparable operational/crisis response planning.
  • Experience delivering of IT services and organizing of resources to deliver against SLA targets.
  • Proven ability to manage shift-based or 24/7 operations and on-call support.
  • Experience contributing to risk management, operational planning, and technical governance.
  • Experience developing service models, support concepts, transition plans, operational readiness criteria, and SIAM/ITIL-aligned artefacts and service operations frameworks.
  • Highly developed analytical skills coupled with the ability to apply flexibility to problem solving.
  • Certification in a formal Project Management methodology (PRINCE2, PMP, PMBOK etc.).
  • ITIL 4 Foundation certification.

Frequently asked questions

Who is hiring for the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun role?
Park Lane Recruitment is hiring for the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun position, a Shazamme client. Apply directly on the employer's career site.
Where is the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun job located?
The C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun role with Park Lane Recruitment is based in Mons, BE.
Is the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun role?
The C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun position is aimed at mid-level candidates.
How do I apply for the C004903 Service Support Integration Officer (NS) BELGIUM - 4 Jun role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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