Chief of Operation Officer -Hospitality

FICO Corporation – Chief Operating Officer (COO)
Position
Chief Operating Officer (COO) – Hospitality
Reporting Line

• Reports to: CEO / Owner
• Acts as a key right-hand person to the owner on the hospitality portfolio.
• Directly oversees and manages the General Managers across the hotel portfolio.

Business Scope

• FICO has approximately 22 operating hotels in Thailand.
• The COO will oversee hotel operations across the portfolio.
• Responsible for managing the relationship with international hotel brands/operators, including Marriott and Hilton., manage 2 cluster GMs ( Mariott and Hilton)
• Scope covers the business from top line to bottom line, including operational performance and P&L.

Key Responsibilities

• Manage and oversee multiple Hotel GMs across the portfolio.
• Drive overall hotel performance, revenue growth and profitability.
• Take ownership of portfolio-level P&L performance.
• Work closely with hotel owners and international hotel operators.
• Oversee end-to-end hotel operations, from commercial/top-line performance through to bottom-line profitability.
• Drive business growth and identify opportunities to improve hotel performance.
• Manage and negotiate relationships/contracts with international hotel brands.
• Ensure operational standards and financial targets are achieved across the portfolio.
• Act as the owner's key operational partner and provide strategic recommendations.

Ideal Candidate Profile
Background

• Senior hospitality executive with extensive multi-property experience.
• Ideally 50+ years old, subject to experience and leadership maturity.
• Previous experience as a Hotel General Manager, preferably in a large branded hotel.
• Strong owner-side experience and comfortable working closely with hotel owners.
• Experience acting as the owner's right-hand person is highly desirable.
• Proven experience managing multiple hotels / cluster operations.

Brand Experience
Strong preference for candidates with experience in:

• Hilton / Hilton Group
• Marriott / Marriott International

Ideally, the candidate has managed cluster / multi-property operations, rather than only a single hotel.
Commercial & Financial Experience

• Strong P&L ownership.
• Proven track record of driving revenue and profitability.
• Able to manage both top-line growth and bottom-line performance.
• Strong understanding of hotel financials, operations and commercial strategy.
• Experience managing owner/operator arrangements and hotel management contracts.

Potential Candidate Background
Priority talent pools:

• Former / current Cluster GM – Hilton
• Former / current Cluster GM – Marriott
• Regional / Area VP Operations
• Regional / Area Director of Operations
• Multi-property Hotel GM
• Senior hotel executives who have worked closely with owners/investors
• Hospitality executives from hotel ownership/investment groups

Compensation

• Budget: Approximately THB 500,000/month, with some flexibility depending on candidate profile.
• Expatriate candidates: Open for consideration

Candidate Positioning
The role should be positioned as a Group COO – Hospitality / Owner-side COO, rather than simply a hotel operations COO.
The key selling point is the opportunity to oversee a substantial multi-property hotel portfolio and work directly with the owner/CEO to drive portfolio growth, operational excellence and P&L performance.
The ideal candidate should be someone who can move beyond individual hotel operations and take full ownership of the portfolio's operational and commercial performance, while managing senior GMs and international hotel brand relationships.