Digital Innovation Specialist (Transformation & Strategy)

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a leading financial institution that is making its mark in the investment and wealth management sector.

They are currently seeking an experienced Digital Innovation Specialist to lead strategic digital innovation initiatives, drive digital transformation, and enhance digital experiences across client and consultant journeys.

Position Overview
The Digital Innovation Specialist is responsible for driving strategic digital innovation initiatives that support business growth, evolve digital offerings, and create exceptional end-to-end digital experiences.

This role plays a key part in identifying emerging technologies, translating market insights into actionable opportunities, and enabling enterprise-wide digital transformation.

Key Responsibilities

Strategy & Insight

• Help shape and execute digital innovation strategy for platforms and client experience
• Spot innovation opportunities tied to business goals, industry trends, and client needs
• Advise senior stakeholders on digital transformation and emerging tech
• Research markets, competitors, and trends (fintech, asset management, adjacent sectors)
• Translate trends (AI, Web3, tokenisation, digital wealth platforms) into business implications
• Build data-backed innovation proposals and recommendations

Digital Experience

• Improve digital experience across client/consultant touchpoints
• Design future-state, personalised, scalable digital journeys
• Ensure initiatives deliver measurable value (engagement, efficiency, satisfaction)

User Research

• Lead research (interviews, journey mapping, usability testing)
• Convert insights into problem statements and experience improvements
• Evaluate emerging tech (AI assistants, personalisation, analytics) for UX/decision-making
• Champion user-centric design

Execution

• Collaborate with product, tech, UX, data, and ops teams to build and launch ideas
• Support POCs, pilots, and iterative refinement of solutions
• Provide strategic guidance and mentorship to innovation specialists and project teams, where required.
• Ensure solutions are responsible, scalable, and compliant with governance and regulatory standards.

Key Requirements

Qualifications & Experience

• Bachelor’s degree and/or professional qualification in FinTech, Innovation Management, Information Technology, Engineering, Digital Business, or a related field.
• Minimum 5 years of relevant working experience in digital innovation strategy, digital transformation, digital business, or related fields.
• Proven experience in driving or contributing to innovation initiatives across digital products, services, or platforms.
• Exposure to financial services or asset management is strongly preferred.

Technical / Functional Expertise

• Experience in digital innovation strategy, digital transformation, digital business, or related fields.
• Strong understanding of digital wealth platforms, intelligent assistants, personalisation, and analytics.
• Experience in market research, benchmarking, trend analysis, and developing data-driven innovation recommendations.
• Experience in digital experience improvement, user research, journey design, scalable service models, and user-centric design.
• Experience collaborating with cross-functional teams to deliver pilots, proof of concepts, digital solutions, and compliant innovation initiatives.

Soft Skills & Leadership Competencies

• Demonstrates a strong interest in technology, fintech, and innovation, with the ability to challenge the status quo.
• Ability to provide strategic guidance and mentorship to junior innovation specialists and project teams.
• Excellent interpersonal, presentation and communication skills, with the ability to engage effectively with both internal and external stakeholders.