Service Desk Team Leader

Harrison McMillan ·www.harrisonmcmillan.com.au

Location Adelaide, South Australia, Australia
Type Full time
Level Mid
Source Shazamme
ICT Accepting candidates
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About the Role

An exciting opportunity is available for an experienced Service Desk Team Leader to join a busy ICT support environment and lead a high-performing service desk team.

This role is responsible for overseeing daily service desk operations, managing team performance against KPIs, supporting staff development, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction.

Key Responsibilities

  • Lead, coach, and mentor Service Desk Officers.
  • Monitor and manage team performance against service targets and KPIs.
  • Support skills development and knowledge growth within the team.
  • Contribute to quality improvement standards and measurement strategies.
  • Investigate and resolve complex issues through research and stakeholder consultation.
  • Develop and maintain procedures and documentation to improve service delivery.

About You

  • Demonstrated experience leading an ICT Service Desk team.
  • Strong customer service and stakeholder engagement skills.
  • Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
  • Excellent problem-solving and organisational skills.
  • Experience working across a range of computer systems and technologies.
  • Ability to foster a positive, collaborative team culture.

Position Details

  • Contract: 26 October 2026 to 25 June 2027
  • Hours: Monday to Friday, 37.5 hours per week
  • Location: CBD
  • Pay Rate: $50.00 per hour
  • Requirement: Current National Police Check issued within the last 12 months

If you're an experienced service desk professional with a passion for leadership and continuous improvement, we'd love to hear from you.

For more information or a confidential conversation contact regan.fathers@harrisonmcmillan.com.au

Frequently asked questions

Who is hiring for the Service Desk Team Leader role?
Harrison McMillan is hiring for the Service Desk Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Team Leader job located?
The Service Desk Team Leader role with Harrison McMillan is based in Adelaide, SA, AU.
Is the Service Desk Team Leader role full-time or contract?
This is a full time position at Harrison McMillan.
What experience level is the Service Desk Team Leader role?
The Service Desk Team Leader position is aimed at mid-level candidates.
How do I apply for the Service Desk Team Leader role at Harrison McMillan?
Apply directly on Harrison McMillan's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct