Debt Recovery Officer

The KC Group ·thekcgroup.co.uk

Location Cambridgeshire, East Midlands, United Kingdom
Work type Hybrid
Type Full time
Level Mid
Source Shazamme
Banking & Finance
Apply direct

KC Group are recruiting a Debt Recovery Officer on behalf of a leading public sector organisation.

This is a temporary opportunity offering an hourly rate of £14.14 per hour PAYE (Umbrella available), working full-time, Monday to Friday, with a hybrid working pattern of 4 days per week from home.

Are you an experienced debt recovery or collections professional with strong customer service skills? We're looking for a Debt Recovery Officer to support the recovery of outstanding debts, engage with customers to agree payment arrangements, and ensure effective income collection while delivering a customer-focused service.

Key Responsibilities of the Debt Recovery Officer role:

  • Managing a caseload of outstanding debts and ensuring timely recovery action.
  • Contacting customers by telephone, email, and correspondence to discuss arrears and payment options.
  • Negotiating payment arrangements and monitoring adherence to agreed plans.
  • Investigating customer accounts and resolving account queries.
  • Maintaining accurate records and updating debt recovery systems.
  • Providing advice and support to customers regarding payment options.
  • Liaising with internal departments and external agencies where required.
  • Ensuring all activities are carried out in line with relevant policies, procedures, and legislation.

To be considered for the Debt Recovery Officer role:

  • Previous debt recovery, collections, credit control, revenues, or income recovery experience.
  • Strong communication and negotiation skills.
  • Experience handling sensitive or challenging conversations professionally.
  • Excellent organisational and administrative abilities.
  • Strong IT skills, including Microsoft Office and database systems.
  • Ability to manage a varied workload and meet deadlines.
  • Customer-focused approach with strong problem-solving skills.
  • Public sector or local authority experience would be advantageous.

Key information about the Debt Recovery Officer role:

  • £14.14 per hour PAYE (Umbrella available).
  • 6-month temporary contract.
  • Full-time, Monday to Friday.
  • 9:00am - 5:00pm with flexibility for an earlier start.
  • Hybrid working arrangement with 4 days per week from home.
  • Office attendance required every Monday.
  • Supportive team environment.
  • Immediate start available.

For more Information contact Reiss on reiss@kateandco.com or on 01217050077.

Frequently asked questions

Who is hiring for the Debt Recovery Officer role?
The KC Group is hiring for the Debt Recovery Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Debt Recovery Officer job located?
The Debt Recovery Officer role with The KC Group is based in Cambridgeshire, GB. The role is hybrid-friendly.
Is the Debt Recovery Officer role remote?
Yes — the Debt Recovery Officer position at The KC Group is hybrid. Candidates based in GB are preferred.
Is the Debt Recovery Officer role full-time or contract?
This is a full time position at The KC Group.
What experience level is the Debt Recovery Officer role?
The Debt Recovery Officer position is aimed at mid-level candidates.
How do I apply for the Debt Recovery Officer role at The KC Group?
Apply directly on The KC Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct