Customer Care Representative- Spanish/English

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
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Descripción de la empresa:

Sutherland — Digital Outcomes.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For enterprises, these are the keys to success. For us, they're our core expertise.

We partner with global iconic brands, bringing market-leading technology and business process excellence to every engagement. With 363 unique inventions 250 of them AI-based  protected under multiple patents, we help our clients drive digital transformation at scale, reinvent customer experiences, and pioneer what's next, all delivered through a seamless "as-a-service" model.

We don't just enable change. We engineer digital outcomes.

Descripción del empleo:

We're launching Account Wave 0 and looking for Spanish-speaking Customer Service Specialists to join our New Cairo team on a full-time, on-site basis.

Fresh graduates and dropouts are welcome to apply!

What you'll do:

  • Handle customer interactions with efficiency and empathy
  • Deliver tailored solutions that meet each customer's needs
  • Create a positive customer experience through clear communication and professional phone etiquette

 

Requisitos:

What you'll bring:

  • Fluency in Spanish (B2/C1) a MUST
  • Strong customer service and support skills
  • Sharp problem-solving, active listening, and attention to detail
  • Prior experience in a customer-facing role and familiarity with CRM tools a plus!
  • Flexibility to work night and overnight shifts

 

Información adicional:

Why join us:

  • Highest salary in the market
  • Be part of a new account launch (Wave 0) with a global industry leader
  • Real growth opportunities within a company driving digital transformation worldwide

Frequently asked questions

Who is hiring for the Customer Care Representative- Spanish/English role?
Sutherland Global is hiring for the Customer Care Representative- Spanish/English position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Care Representative- Spanish/English job located?
The Customer Care Representative- Spanish/English role with Sutherland Global is based in Cairo, US.
Is the Customer Care Representative- Spanish/English role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Care Representative- Spanish/English role?
The Customer Care Representative- Spanish/English position is aimed at mid-level candidates.
How do I apply for the Customer Care Representative- Spanish/English role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct