PTP Stakeholder Support Lead
Tandym Group ·careers.tandymgroup.com
Apply directA recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment.
About the Opportunity:
- Shift: Day
- Schedule: Monday to Friday
- Hours: 8am to 5pm or 9am to 6pm with flexibility required
- Setting: Onsite
Responsibilities:
- Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure.
- Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy.
- Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery.
- Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications.
- Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.
Qualifications:
- 10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role
- Bachelor's degree in Business, Finance, Accounting, or a related field
- Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management
- Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment.
- Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements
- Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment
- Hands-on experience with support ticketing or service desk systems, such as ServiceNow
- Experience leveraging AI-enabled support tools to improve service delivery
- Excellent stakeholder management and executive communication skills
Desired Skills:
- Experience supporting an ERP migration from a service delivery or change management perspective
- Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
- Media, entertainment, or large enterprise industry background
- Experience operating in a global shared services or GBS environment
Frequently asked questions
Who is hiring for the PTP Stakeholder Support Lead role?
Tandym Group is hiring for the PTP Stakeholder Support Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the PTP Stakeholder Support Lead job located?
The PTP Stakeholder Support Lead role with Tandym Group is based in Nashville, TN, US.
What does the PTP Stakeholder Support Lead role pay?
Tandym Group lists the PTP Stakeholder Support Lead role at USD 60–70 per hour.
Is the PTP Stakeholder Support Lead role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the PTP Stakeholder Support Lead role?
The PTP Stakeholder Support Lead position is aimed at lead-level candidates.
How do I apply for the PTP Stakeholder Support Lead role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.