Participant Support Officer

Participant Support Officer Chandler Macleod is recruiting on behalf of our client for a Participant Support Officer to join a busy and purpose-driven team supporting participants and stakeholders. This role is ideal for a customer-focused professional with strong administration skills who enjoys helping people, managing competing priorities, and delivering exceptional service in a fast-paced environment.

As the first point of contact, you will play a key role in assisting participants with enquiries, coordinating appointments, providing administrative support, and ensuring a positive service experience.

  Key Selling Points

• Government opportunity supporting participants and stakeholders
• Diverse customer service, administration and coordination responsibilities
• Meaningful role delivering positive outcomes for the community

About the Role As a Participant Support Officer, you will provide frontline customer service and administrative support to ensure participants receive timely and effective assistance. Working within a collaborative team environment, you will manage a range of enquiries and operational tasks while contributing to the delivery of high-quality services.

Key Responsibilities

• Provide face-to-face, phone, email and SMS support to participants and stakeholders
• Manage and resolve participant enquiries and planning-related administration tasks
• Support reception operations and assist visitors within the office environment
• Coordinate appointments, meeting facilities and accessibility requirements
• Manage shared team inboxes, calendars and telephone enquiries
• Complete data entry and maintain accurate records across business systems
• Receive, document and escalate complaints, feedback and participant matters as required
• Refer participants to appropriate government and community support services
• Ensure compliance with organisational policies, procedures and service standards

About You To be successful in this role, you will demonstrate:

• Strong customer service skills with the ability to communicate clearly and empathetically
• Experience in administration, coordination, reception or client-facing environments
• Excellent organisational skills with the ability to manage multiple priorities
• Strong attention to detail and commitment to maintaining accurate records
• The ability to build positive relationships with a diverse range of stakeholders
• Emotional resilience and professionalism when handling sensitive or challenging situations
• Adaptability and a positive approach to working in a fast-paced, changing environment
• A genuine commitment to supporting people with disability and delivering quality outcomes
• Proficiency in Microsoft Outlook and other Microsoft Office applications
• MUST BE Australian Citizen to be eligible to apply

Desirable Experience

• Experience using Microsoft Bookings
• Advanced Microsoft Excel skills including reporting, data management and analysis
• Understanding of disability services, participant support environments or the NDIS framework

Benefits

• Valuable APS government experience
• Opportunity to make a meaningful impact within the community
• Collaborative and supportive team environment
• Diverse role with exposure to customer service, administration and stakeholder engagement
• Professional development and career growth opportunities

If you are passionate about helping people, thrive in a customer-focused environment, and enjoy delivering high-quality administrative support, we encourage you to apply today.